الوطنية موبايل |Customer Care Representative

Role Summary & Duties and Responsibilities:


Role Summary:

-Answering the calls and inquiries and processing all customers' requests whether they are individuals or companies, with courtesy, efficiency and professionalism.
-Confirming the exact comprehension of the customer request as well as the verification and entering data of customer information in our systems.
-Promoting our products and services, to all prospects and existing customers.
-Documenting and referring to the appropriate responsible groups complete information on customer requests that couldn't be solved at their level.
-Ensuring that the customers are satisfied with the service they have.
-Respecting the assigned working schedule as planned and communicated by the implemented policies.
-communicating customers feedback and notes about WM services and any suggestions to direct supervisor.

Requirements:

- Preferably fresh/ newly graduated in business or any related field.
-Flexibility to work during different shifts of the day.
-Residence in Ramallah city or ability to relocate to Ramallah.
-Commitment to the scheduled assigned by the department.

Skills:
-Customer Oriented behaviour.
-Excellent communication skills.
-Excellent listening skills.
-Team spirit.
-Proficiency in Arabic and English (oral and written).
-Proficiency in MS office suite (word, excel, and PowerPoint