الوطنية موبايل |INTERNSHIP - Customer Care Representative

Role Summary & Duties and Responsibilities:

An excellent opportunity for students who are seeking  to gain work experience while they study, it's also an excellent way to gain experience in customer care in telecom.

The Duties and Responsibilities are:

-Answering the calls and inquiries and processing all customers' requests whether they are individuals or companies, with courtesy, efficiency and professionalism.
-Confirming the exact comprehension of the customer request as well as the verification and entering data of customer information in our systems.
-Promoting our products and services, to all prospects and existing customers.
-Documenting and referring to the appropriate responsible groups complete information on customer requests that couldn't be solved at their level.
-Ensuring that the customers are satisfied with the service they have.
-Respecting the assigned working schedule as planned and communicated by the implemented policies.

Requirements:

-Applicants must be fresh/ newly graduated only, preferably in business or a related field.
-Flexibility to work during different shifts of the day (day/ night).
-Residence in Ramallah city or ability to relocate to Ramallah.
-Commitment to adhere to the scheduled shift and the internship period.

Skills:

-Customer Oriented behavior.
-Excellent communication skills.
-Excellent listening skills.
-Team spirit.
-Proficiency in Arabic and English (oral and written).
-Proficiency in MS office suite (word, excel, and PowerPoint

ملاحظة: يجب إرفاق الملفات التالية:
1-Resume / cv
2-Updated CV