الوطنية موبايل | Showroom Sales Executive

 

Role Summary & Duties and Responsibilities:

-Provide appropriate solutions and answers to the customers' questions and/or problems.
-Taking all the opportunities to promote our products & services (initial sales and up selling).
-Participating in the analysis of daily, weekly and monthly activity reports.
-Joining regular service centre staff meetings and helping to identify opportunities and develop new strategies to optimize the team's performance and the service level in general.
-Alerting the direction of Customer Care in case of problems or decrease of the service level. Recommending and implementing appropriate solutions.
-Assuring a continuous dialogue with other departments especially Contact Centre and Marketing Department in order to always be kept informed of the new products and service, strategies, policies, and other information.
-Having strong knowledge of tools & equipments provided, and to ensure correct entries and transactions are executed by the CCRs.
-Ensuring proper reconciliation and reporting of daily revenue and cash management.
-Maintaining the equipments and inventory.
-Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the service centre and Wataniya products and services.
-Respecting the corporate policies and confidentiality during the daily and transactional activities.
-Reporting to the  service center supervisor on daily activities and other matters.
-Performing any task (related to job/ work) assigned by the supervisor.

Experience & Qualifications:

-Two years of experience in a service centre or communicational environment.
-Bachelor degree in related filed or equivalent education/experience.

Skills:

-Frontline customer handling skills.
-Cash Management.
-Inventory Management.
-Time Management skills.
-Team spirited.
-Motivated, dynamic and very good communicator.
-Strong sense of initiative.
-Good analytical skills.
-Computer literacy knowledge (Microsoft).
-Arabic and English (oral and written).

Internal Information for Employees:

-The Employee should posses the required skills and qualifications shown in the job description.
-Only candidates who match the position criteria will be interviewed.
-The employee should notify his/her direct supervisor about his/her interest in the announced position before applying.
-If the employee is fit for the position, his/her direct supervisor will be notified in order to officially proceed with the transfer.
-All arrangements regarding recruiting of a replacement for the employee as well as all other requirements to insure a smooth transfer will be discussed with the department head and/or hiring manager

1-Resume / cv
2-Updated CV