الوطنية موبايل | System Support Engineer

System Support Engineer

Field: Information Technology
Contract Type: Full Time - Permanent
Location: Palestine - Ramallah
Closing date: 26-May-2016

Role Summry & Responsibilities:

Provide full administration to All UNIX Operating systems, Storages, Fault Management system, and Backup Solutions. In additions to support all related vendor specific storages (HP, EMC ...etc) and UNIX OS & Clusters such as Solaris, HP-UX, Linux and others.

Provide full Operation & Support to all UNIX servers’ Operating systems, Storages systems, Fault Management Systems, Backup Solutions and Hardware. In addition to manage Virtual environment.

Duties & Responsibilities :

Monitoring, Managing & Administrating Corporate & Business Unix systems, as follows:

-Monitoring UNIX OS & cluster status, logs, and performance.
-Monitoring & Managing UNIX File systems.
-Follow up systems backup.
-Follow up systems problems & fix them.
-Provide technical support for production services including problem isolation and resolution in a timely manner.
-Maximize system availability and performance through fault-tolerant configuration, and proactive server monitoring.
-Follow up systems healthy check.
-Follow up Support & Maintenance Contracts.
-Creating & Managing UNIX scripts.
-Installing & configuring Unix OS.
-Perform systems installs, configurations, file systems maintenance, system recovery and others hardware and maintenance needs.
-Upgrading & patching OS.
-Computer security, privacy, and integrity, software conversions, and software corrections.
-Install new software applications, coordinating assistance from third parties when necessary.
-Troubleshooting and repairing server hardware (RAID Arrays, SAN's, Tape Libraries, etc).
-Administration Storage Management Tools (Veritas VXVM, Solaris SVM, LVM, etc)
-Administration Virtualization Environments.

Monitoring, Administrating  Global Wataniya DNS & FTP services & internal NTP service, as Follows:

-Monitoring DNS, FTP, NTP status, logs & performance.
-Check NTP, FTP, & DNS service Availability
-Renew the registered domains   & name servers with registrar.
-Creating, registering & Managing new DNS domains.

Monitoring, Administrating  Corporate  & Business Storages, as follows:

-Monitoring storages status, logs and performances.
-Storages healthy check .
-Follow up the support & maintenance contract .
-Connecting, Configuring & implementing new host/disks to the Storage.
-Troubleshoot & replace faulty parts.

Monitoring, Administrating  Central Backup & Recovery Solutions, as Follows:

-Monitoring scheduled Systems, Database, Applications Backup jobs.
-Follow up Failed backup Jobs & fix the problem.
-Follow up the safety & store of the Onsite & Offsite Backup Medias.
-Cleaning Backup Tape library.
-Preparing & updating the Backup Policy & procedure.
-Installing backup agents & creating new backup jobs for systems, databases, and applications.
-Recovering & restoring OS, databases, data & applications.
-Upgrading & Patching the Backup systems & clients.

Monitoring, Managing & Administrating Central Fault Management Systems , as follows:

-Monitoring Systems (OS, DB, Applications, etc) performance, Utilization, and availability proactively.
-Customize, tune, and create policies, scripts to fit Wataniya requirements.
-Integrate Fault Management System with Third party tools, Biasness services, wataniya Service Manager, databases, Etc.
-Configure and Customize notifications tools & alarms.
-Generate Business reports for Systems availability, Performance, and utilization.
-Consolidate all Systems alarms and monitoring tools into one Enterprise Solution.
-Preparing policies and procedures for monitoring Wataniya Systems.

Monitoring the infrastructure Elements of the Wataniya Data Center, as Follows:

-Monitoring & checking the Data Center Main elements (UPS, Cooling, chillers, Camera,etc) .
-Healthy & maintenance check of All infrastructure elements (UPS, Rack Cooling, chillers,…etc) .
-Follow up the devices (servers, network & storages,etc) installation & Racks management .
-Tuning & Managing the Central APC infrastructure Console .
-Follow up Racks & servers labeling & cabling.
-Prepare & follow up Data Center Hardware & Software Inventory.
-Follow up & supervise civil works in Data Center.

Work Experience & Qualifications:
 
-Bachelor’s degree in Computer Science or Information Technology, or equivalent experience.
-UNIX, Storage, Virtualization, OS, Cluster, Fault Management, and Enterprise Backup systems certification.
-Minimum 2-3 Years of experience in IT field and UNIX, Storage, Virtualization, OS, Cluster, and Backup solutions environment.
-Good knowledge in most of the OS platforms and specifically in UNIX Operating system.
-Good knowledge with most of the UNIX commands, utilities, and OS Storage Management Tools.
-Good Knowledge with Systems backup tools & Enterprise Backup Solution (Veritas NetBackup, EMC Networker, Acronis, etc).
-Good Knowledge with fundamental and administration of the Entry, & Midrange (DAS, NAS, SAN, etc) and related devices.
-Good Knowledge with administration of the Microsoft windows servers.
-Good knowledge with Virtualization Technology & Fault Management Tool (i.e. HP OM).
-Excellent verbal and written communication and reporting skills (Both Arabic and English)

Personal Traits & Special Skills:

-To be able to fully administer UNIX/Linux operating systems and their respective vendor Hardware. Sense of responsibility towards mission critical servers of high importance to the company.
-Sense of responsibility .
-Analytical thinking and Good knowledge with Data Surfing .
-Organized personality.
-Good Communication Skills & Capable to work within hard circumstances and good team spirit.
-Work under the general supervision of a more senior system administrator or computer systems manager.

Note: you will be required to attach the following:

- Resume / cv
- Updated CV
- Persoanl professional Photo

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