الوطنية موبايل | System Support Engineer

System Support Engineer

Field: Information Technology
Contract Type: Full Time - Permanent
Location: Palestine - Ramallah
Closing date: 30-Jun-2017

Role Summry & Responsibilities:

Provide full administration to All UNIX Operating systems, Storages, Fault Management system, and Backup Solutions. In additions to support all related vendor specific storages (HP, EMC ...etc) and UNIX OS & Clusters such as Solaris, HP-UX, Linux and others.

Provide full Operation & Support to all UNIX servers’ Operating systems, Storages systems, Fault Management Systems, Backup Solutions and Hardware. In addition to manage Virtual environment.

Duties & Responsibilities :

Monitoring, Managing & Administrating Corporate & Business Unix systems, as follows:

-    Monitoring UNIX OS & cluster status, logs, and performance.
-    Monitoring & Managing UNIX File systems.
-    Follow up systems backup.
-    Follow up systems problems & fix them.
-    Provide technical support for production services including problem isolation and resolution in a timely manner.
-    Maximize system availability and performance through fault-tolerant configuration, and proactive server monitoring.
-    Follow up systems healthy check.
-    Follow up Support & Maintenance Contracts.
-    Creating & Managing UNIX scripts.
-    Installing & configuring Unix OS.
-    Perform systems installs, configurations, file systems maintenance, system recovery and others hardware and maintenance needs.
-    Upgrading & patching OS.
-    Computer security, privacy, and integrity, software conversions, and software corrections.
-    Install new software applications, coordinating assistance from third parties when necessary.
-    Troubleshooting and repairing server hardware (RAID Arrays, SAN's, Tape Libraries, etc).
-    Administration Storage Management Tools (Veritas VXVM, Solaris SVM, LVM, etc)
-    Administration Virtualization Environments.

Monitoring, Administrating  Global Wataniya DNS & FTP services & internal NTP service, as Follows:

-    Monitoring DNS, FTP, NTP status, logs & performance.
-    Check NTP, FTP, & DNS service Availability
-    Renew the registered domains   & name servers with registrar.
-    Creating, registering & Managing new DNS domains.

Monitoring, Administrating  Corporate  & Business Storages, as follows:

-    Monitoring storages status, logs and performances.
-    Storages healthy check .
-    Follow up the support & maintenance contract .
-    Connecting, Configuring & implementing new host/disks to the Storage.
-    Troubleshoot & replace faulty parts.

Monitoring, Administrating  Central Backup & Recovery Solutions, as Follows:

-    Monitoring scheduled Systems, Database, Applications Backup jobs.
-    Follow up Failed backup Jobs & fix the problem.
-    Follow up the safety & store of the Onsite & Offsite Backup Medias.
-    Cleaning Backup Tape library.
-    Preparing & updating the Backup Policy & procedure.
-    Installing backup agents & creating new backup jobs for systems, databases, and applications.
-    Recovering & restoring OS, databases, data & applications.
-    Upgrading & Patching the Backup systems & clients.

Monitoring, Managing & Administrating Central Fault Management Systems , as follows:

-    Monitoring Systems (OS, DB, Applications, etc) performance, Utilization, and availability proactively.
-    Customize, tune, and create policies, scripts to fit Wataniya requirements.
-    Integrate Fault Management System with Third party tools, Biasness services, wataniya Service Manager, databases, Etc.
-    Configure and Customize notifications tools & alarms.
-    Generate Business reports for Systems availability, Performance, and utilization.
-    Consolidate all Systems alarms and monitoring tools into one Enterprise Solution.
-    Preparing policies and procedures for monitoring Wataniya Systems.

 

Monitoring the infrastructure Elements of the Wataniya Data Center, as Follows:

-    Monitoring & checking the Data Center Main elements (UPS, Cooling, chillers, Camera,etc) .
-    Healthy & maintenance check of All infrastructure elements (UPS, Rack Cooling, chillers,…etc) .
-    Follow up the devices (servers, network & storages,etc) installation & Racks management .
-    Tuning & Managing the Central APC infrastructure Console .
-    Follow up Racks & servers labeling & cabling.
-    Prepare & follow up Data Center Hardware & Software Inventory.
-    Follow up & supervise civil works in Data Center.

 
Work Experience & Qualifications:

 

-    Bachelor’s degree in Computer Science or Information Technology, or equivalent experience.
-    UNIX, Storage, Virtualization, OS, Cluster, Fault Management, and Enterprise Backup systems certification.
-    Minimum 2-3 Years of experience in IT field and UNIX, Storage, Virtualization, OS, Cluster, and Backup solutions environment.
-    Good knowledge in most of the OS platforms and specifically in UNIX Operating system.
-    Good knowledge with most of the UNIX commands, utilities, and OS Storage Management Tools.
-    Good Knowledge with Systems backup tools & Enterprise Backup Solution (Veritas NetBackup, EMC Networker, Acronis, etc).
-    Good Knowledge with fundamental and administration of the Entry, & Midrange (DAS, NAS, SAN, etc) and related devices.
-    Good Knowledge with administration of the Microsoft windows servers.
-    Good knowledge with Virtualization Technology & Fault Management Tool (i.e. HP OM).
-    Excellent verbal and written communication and reporting skills (Both Arabic and English)

Personal Traits & Special Skills:

-    To be able to fully administer UNIX/Linux operating systems and their respective vendor Hardware. Sense of responsibility towards mission critical servers of high importance to the company.
-    Sense of responsibility .
-    Analytical thinking and Good knowledge with Data Surfing .
-    Organized personality.
-    Good Communication Skills & Capable to work within hard circumstances and good team spirit.
-    Work under the general supervision of a more senior system administrator or computer systems manager.

Note: you will be required to attach the following:

- Resume / cv
- Persoanl professional Photo
 

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