Request for Proposal

for

Technical services for “Development and Installation of a CRM System for Dar Noora”

RFP Number:             TFCS-025-135

Issuance Date:              12/01/2025

Deadline for Receipt of Questions No later 4:00 pm, 19/ 01/ 2025

Deadline for Offers No later than - 26/ 01/ 2025- Sunday before 3:00 pm

For: Dar Noora Heritage House

Point of Contact: Tharwat Al Shami, [email protected]

Location of Work Palestine

Reporting Lines and Managerial Responsibilities: Mrs. Noora Abdeen Khalifeh, Owner of Dar Noora

Background

Dar Noora Heritage House, in cooperation with Cowater International, acting for the Trade Facilitation and Customs Support Programme (Tasdeer), is soliciting quotations from eligible and responsible firms for the development and installation of a CRM system for Dar Noora. The Trade Facilitation and Customs Support Programme (Tasdeer) is an official program of the UK Foreign Commonwealth and Development Office (FCDO), Contract No. PO10054, and is being carried out in West Bank and Gaza. The objective of Tasdeer programme is to improve the Palestinian private sector competitiveness and the PA’s capacity in the fields of trade, customs and import policy regulation and administration. TASDEER programme aims to increase sustainable private sector led economic growth and job creation in the Occupied Palestinian Territory, including the West Bank and Gaza Strip and the PA’s fiscal sustainability while ensuring equitable access to increased trade, and improved institutional capacity. Gender Equality and Social Inclusion are main tools and objectives for Tasdeer to ensure the benefits of the programme are equally accessed by the diverse groups of men and women in the supply chain.

Suppliers are responsible for ensuring that their offers are received in accordance with the instructions stated herein. Failure to adhere with instructions described herein may lead to disqualification of a proposal from consideration.

Deadlines

Questions regarding the technical or administrative requirements of this RFP may be submitted no later 4:00 pm, 19/ 01/ 2025 by email to [email protected]. Questions must be submitted in writing; phone calls will not be accepted.

Offers must be received no later than 3:00 pm (Ramallah Local time) on Sunday 26/ 01/ 2025. Offers received after this date or time will be considered late and will be considered only at the discretion of Company address.

Instructions for Submission of Offers

Each offeror must submit its proposal in two separate attachments: The Technical proposal shall be submitted in separate attachment from the financial proposal.

All offers and related documents must be sent by mail to: [email protected]. Please enter the following in the subject section:

“Technical services/

for “Development and Installation of CRM System for Dar Noora”

All offers must be prepared in English.

If you have related experience and interested please CLICK HERE  to check the tender document