Branch Supervisor / Customer Care

الوصف الوظيفي

Established in 1995, BCI was founded to meet the needs of emerging regional ICT markets with a sound knowledge base and a strong network of global partners, BCI has since evolved into a regionally recognized advisor and provider of top of the line services and solutions spanning a range of sectors. BCI is intending to recruit a highly qualified individual to fill the position of:
Branch Supervisor / Customer Care for Nablus and Ramallah 2 positions Ref. No (HR-BS-HAN-2)

Main responsibilities:
Ensures consistent delivery of high-quality services to customers.
Ensures customer's satisfaction.
Communicates directly with the customers complaints.
Applies the product return status report to the PR supervisor and copy the customer care team leader on daily basis.
Deposit daily the cash of both service center and showroom.
Applies the deposit receipt to the chief accountant on daily basis by Wassel.
Sends the daily sales report to the showrooms supervisor and marketing manager cc the customer care team leader.
Sends the daily cash report of the repaired devices for the customer care team leader.
Getting instructions from technical team leader for any second level problems.
Gives instructions for the swap units to the PR supervisor, and reports on daily basis the total number of swapped units to the PR supervisor.
Collects, dispatch & receive (spare parts, defected units, invoices, deposits receipts, leaves & vacation requests, etc) through Wassel.
Applies twice per week a report with the needed spare parts to the forecasting & ordering supervisor.
Monitors on cosmos system all the repaired volume on daily basis.
Sends daily traffic report to the customer care team leader.
Manages the attendance, schedule, leaves and vacations, uniform for all of the branch employees.
Checks the cleanness of the branch and the display units activations in the showroom.
Performs other duties as when requested by the direct supervisor.

Job Requirements:
Bachelors degree or associates degree in business administration or equivalent field.
Excellent command of English language.
proficient in relevant computer applications
5 years' experience in customer care or retail sales experience.

Important message to all applicants:-
1-The application that does not carry the reference of the vacant post shall be disregarded.
2-Applications received after the closing date will not be given consideration.

Qualified candidates are encouraged to apply and submit a CV and a cover letter to