Business Development and Operational Associate

الوصف الوظيفي

Position Information:

Title: Business Development and Operational Associate

Position Number:

Project: QUDSI-R4R

Reports to: QUDSI-R4R Project Manager

Direct Reports: N/A

Position Level: SB3/1

Duty Station: Jerusalem

Duration of Initial Contract: 12 months

Expected Duration of Assignment: 12 months

Job Purpose and Organizational Context:

Governments at the 19th Session of the UN-Habitat Governing Council, adopted by consensus resolution 19/18 calling on UN-Habitat to establish a Special Human Settlements Programme for the Palestinian People (SHSPPP) and a Technical Cooperation Trust Fund (TCTF). The long-term development objective of the SHSPPP is to improve the human settlements conditions of the Palestinian People and in so doing contribute in a modest way to reaching peace, security and stability in the region. During the recent 23rd Governing Council, a new resolution was adopted, requesting UN-Habitat "to further focus its operations on planning, land and housing issues in view of improving the housing and human settlement conditions of Palestinians, addressing the urbanization challenges, supporting the building of a Palestinian State, humanitarian action and peace-building, in the areas where there are acute humanitarian and development needs, identified through technical assessments by UN-Habitat in coordination with all concerned parties".

The United Nations Human Settlements Programme (UN-Habitat) is the agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all. The post is located in the Special Human Settlements Programme for the Palestinian People.

UN-Habitat is leading the implementation of a 5.5-year EU funded Project: “Quality Urban Development and Sustainable Interventions – Rehabilitation for Revitalization (QUDSI-R4R)” in partnership with local technical and academic entities. The Project aims to improve socio-economic conditions for Palestinians in the Old City of Jerusalem by rehabilitating towards revitalizing historic sites as a catalyst for Palestinian integrated urban regeneration. The activities of the project focus on strengthening the old city’s Palestinian intergovernmental coordination; Rehabilitation and maintenance as well as business development and sustainability of key areas in the Old City; as well as professional capacity building for individuals who work in the Old City’s regeneration, advancing their professional development in several core competencies capable of unlocking new commercial opportunities in the economic sector. In parallel, the project also includes an interconnected track of Technological Empowerment and Innovation directed to Palestinian youth”

Funded by the European Union, UN-Habitat- is seeking a candidate to fill the position of Business Development and Operational Associate , under the overall guidance and the direct supervision of the Project Manager. As this position is related to QUDSI-R4R project in the occupied Palestinian territory with an expected duration of five and half years, the Service Contract extension will be conditioned to satisfactory performance evaluation as well as availability of funding under the project.

Functions / Key Results Expected/ Responsibilities:

Preparation of a detailed functional program and correlation with a spatial/interior layout/design:Facilitation of property owner and other project stakeholders brainstorming /planning sessions to formulate needs, priorities, actions, responsibilities and time frames for the process of preparing the functional program.
- Design of the structure of needs assessment and market survey /research, including the identification of tools to be used, data to be collected, results to be achieved and documentation of the process and results; then its execution.
- Facilitating/overseeing the final preparation as well as initial execution of the functional programs based on the completed needs assessment and market research.
– Overseeing the dovetailing of the functional program into the design concept for the rehabilitation works.
Development of the final institutional and management options for the new locations operations:
- Reviewing and presenting options for the individual institutional framework for their management.
- Facilitating/guiding the development of an individual institutional framework for their management.
- Facilitating/guiding the work on the creation of a sustainability and Fundraising body.
Preparation of a comprehensive business model, as well as branding and marketing strategy: -

- Facilitating brainstorming/planning sessions with consultants and stakeholders to determine the aims, structure, contents and priorities of the business model and branding strategy.

- Overseeing/guiding the preparation and development of the business model and branding strategy.
- Guiding the development of the services/products that will be marketed and sold in the locations.

Functions and Products Pricing:
- Consolidation of all key functions, products and services to be offered through, and building the financial breakdown of each as a business line,
- Further development of the market research to come up with pricing of products and their relevant cost structures,
- Model the main activities’ demand forecasts and revenue generating potentials,
- Model the administrative, operational and cost structures of functions/products and services.
Partnerships Setup and Financial modeling:

- Identification of the partnership setups and formal agreements with foreseen partners and service/products operators.
- Build a 3-year financial plan with profit/loss and cash flow forecasts,
- Required start-up and operational resources,
- In association with a local legal advisor capture the legal aspects of operation into the financial model in terms of taxes and profitability,
- Include the implications of the modes of agreements with operational partners in the financial model.
- Have the financial model presented as a programmed excel model (a working format in excel) to be used by the project stakeholders in the future.
- Conduct 2 workshops for training and handover to a team of revenue and financial experts on the management and Operation of the new locations

Identity Plan:

- Develop and execute workshop/s on developing the new locations identity with the project partners and key stakeholders.
- Develop the identity touch points of the center, designed to have the greatest impact on visitor experiences while capturing the project and its partner’s objectives.
-Develop a 4-part identity touch point action plan that covers: 1) visual identity of the place, 2) the narratives/story messages that carry over the identity, 3) visual references for guiding an identity- based design and 4) a proposal for permanent identity installations.

- Art design of permanent identity installations as a work of art within itself that can build strong statements within the building architectural and interior design.
- Coordinate with the project Architect the incorporation of identity design elements and installations in the overall architectural and interior design of the complex.
- Provide ongoing support to review the visual styles and brand design efforts by the selected graphic designer and help realize the various designer outputs in line with the identity and the brand.

On-line presence and E-marketing:

– Network and/or lead the development of online and mobile marketing and purchasing strategies to enable information, marketing and purchases though the web site and mobile platform, which also includes emphasis on the future career services of the site.
- Facilitate the design, web and mobile sites’ user experience and content to reflect the entire new service providers/business providers and outreach strategy. Both will act as messaging centers and promotional and marketing tools and to connect the new locations target to content.
- Provide prototypes for the website and mobile app as semi-functional mock-ups of the design.
- Prepare TORs for companies to be hired to develop the website and the mobile app .

Preparation of the organizational structure and operation plans:

- Facilitating initial brainstorming/planning sessions with consultants and stakeholders to determine the aims, structure, contents of the organizational structure and operation plan.
- Drafting of the organizational structure and operation plan including the setup of the Initial management and administrative systems and operational mechanisms

Establishment of tourist/local community use facility and Hospitality Plan

- Designing tourist-friendly as well as local community friendly facilities and events program within the complex including an outline for any proposed display panels content.

-He/she will also support any other project-related activities, needs, duties or outcomes as needed/will arise by the UN-Habitat management.

Impact of Results:

Strategic Initiatives or Partnerships as it weighs all of the pros and cons of the available options and selects the one that best serves the business.
· Business development strategy which describes the strategy will be used to accomplish project objective.
Marketing which increases awareness of UN and partners among their target audience — and a stronger flow of qualified leads and opportunities.
Align business development processes and procedures with the project strategic business goals. The role of strategic business development is to acquire ideal clients for the project highest priority services

Competencies and Selection Criteria:

Core

Innovation

Ability to make new and useful ideas work

Level 3: Adapts deliverables to meet client needs

People Management

Ability to improve performance and satisfaction

Level 3: Appropriately involves team in different stages of work and decision-making

Communication

Ability to listen, adapt, persuade and transform

Level 3: Expresses information and views with adaptive reasoning and appreciation for complexity and variation

Teamwork

Ability to work in harmony with other team members and provide support where needed, and build consensus for task purpose and direction with team members.