Business Development and Operational Associate

I.  Position Information

Title: Business Development and Operational Associate  

Position Number:         

Project: QUDSI-R4R     

Reports to: QUDSI-R4R Project Manager

Direct Reports:  N/A

Position Level: SB3/1

Duty Station: Jerusalem

Duration of Initial Contract: 12 months

Expected Duration of Assignment: 12 months

II. Job Purpose and Organizational Context:

1)     Preparation of a detailed functional program and correlation with a spatial/interior layout/design: -

- Facilitation of property owner and other project stakeholders brainstorming /planning sessions to formulate needs, priorities, actions, responsibilities and time frames for the process of preparing the functional program.
- Design of the structure of needs assessment and market survey /research, including the identification of tools to be used, data to be collected, results to be achieved and documentation of the process and results; then its execution.
- Facilitating/overseeing the final preparation as well as initial execution of the functional programs based on the completed needs assessment and market research.
– Overseeing the dovetailing of the functional program into the design concept for the rehabilitation works.

2)     Development of the final institutional and management options for the new locations operations:
- Reviewing and presenting options for the individual institutional framework for their management.
- Facilitating/guiding the development of an individual institutional framework for their management.
- Facilitating/guiding the work on the creation of a sustainability and Fundraising body.

3)     Preparation of a comprehensive business model, as well as branding and marketing strategy: -

- Facilitating brainstorming/planning sessions with consultants and stakeholders to determine the aims, structure, contents and priorities of the business model and branding strategy.
- Overseeing/guiding the preparation and development of the business model and branding strategy.
- Guiding the development of the services/products that will be marketed and sold in the locations.

4)     Functions and Products Pricing:

- Consolidation of all key functions, products and services to be offered through, and building the financial breakdown of each as a business line,
- Further development of the market research to come up with pricing of products and their relevant cost structures,
- Model the main activities’ demand forecasts and revenue generating potentials,
- Model the administrative, operational and cost structures of functions/products and services.

5)      Partnerships Setup and Financial modeling:

- Identification of the partnership setups and formal agreements with foreseen partners and service/products operators.
- Build a 3-year financial plan with profit/loss and cash flow forecasts,
- Required start-up and operational resources,
- In association with a local legal advisor capture the legal aspects of operation into the financial model in terms of taxes and profitability,
- Include the implications of the modes of agreements with operational partners in the financial model.
- Have the financial model presented as a programmed excel model (a working format in excel) to be used by the project stakeholders in the future.
- Conduct 2 workshops for training and handover to a team of revenue and financial experts on the management and Operation of the new locations.

6)      Identity Plan:

- Develop and execute workshop/s on developing the new locations identity with the project partners and key stakeholders.
- Develop the identity touch points of the center, designed to have the greatest impact on visitor experiences while capturing the project and its partner’s objectives.
 -Develop a 4-part identity touch point action plan that covers: 1) visual identity of the place, 2) the narratives/story messages that carry over the identity, 3) visual references for guiding an identity-based design and 4) a proposal for permanent identity installations.
- Art design of permanent identity installations as a work of art within itself that can build strong statements within the building architectural and interior design.
- Coordinate with the project Architect the incorporation of identity design elements and installations in the overall architectural and interior design of the complex.
- Provide ongoing support to review the visual styles and brand design efforts by the selected graphic designer and help realize the various designer outputs in line with the identity and the brand.

7)      On-line presence and E-marketing:

– Network and/or lead the development of online and mobile marketing and purchasing strategies to enable information, marketing and purchases though the web site and mobile platform, which also includes emphasis on the future career services of the site.
- Facilitate the design, web and mobile sites’ user experience and content to reflect the entire new service providers/business providers and outreach strategy. Both will act as messaging centers and promotional and marketing tools and to connect the new locations target to content.
- Provide prototypes for the website and mobile app as semi-functional mock-ups of the design.
- Prepare TORs for companies to be hired to develop the website and the mobile app .

8)      Preparation of the organizational structure and operation plans:

- Facilitating initial brainstorming/planning sessions with consultants and stakeholders to determine the aims, structure, contents of the organizational structure and operation plan.
- Drafting of the organizational structure and operation plan including the setup of the Initial management and administrative systems and operational mechanisms

Core

Innovation

Ability to make new and useful ideas work

Level 3: Adapts deliverables to meet client needs

Leadership

Ability to persuade others to follow

Level 3: Proactively seeks and recognizes contributions of others

People Management

Ability to improve performance and satisfaction

Level 3: Appropriately involves team in different stages of work and decision-making

Communication

Ability to listen, adapt, persuade and transform

Level 3: Expresses information and views with adaptive reasoning and appreciation for complexity and variation

Delivery

Ability to get things done while exercising good judgement

Level 3: Takes responsibility for addressing critical situations and delivering core value

Technical/Functional

Detailed list of competencies can be accessed through https://intranet.undp.org/unit/ohr/competency-framework/SitePages/Home.aspx

 and hiring managers are encouraged to familiarize themselves for more information

Teamwork

Ability to work in harmony with other team members and provide support where needed, and build consensus for task purpose and direction with team members.

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Accountability

Ability to take ownership for work and honors commitments and deliver outputs for which one has responsibility within prescribed time cost and quality standards.

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Knowledge Management and Learning

Ability to shares knowledge and experience. And actively works towards continuing personal learning, acts on learning plan and applies newly acquired skills.

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Leadership and Self-Management

Ability to Focuses on result for the client and responds positively to feedback. Consistently approaches work with energy and a positive, constructive attitude and remains calm, in control and good humored even under pressure.

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Development and Operational Effectiveness

Ability to perform a variety of specialized tasks related to Results Management, including support to design, planning and implementation of programme, managing data, reporting.

Ability to provide input to business processes re-engineering, implementation of new system, including new IT based systems. Good knowledge of Results Management Guide and Toolkit.

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

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