Case Management Coordinator

***Due to the urgency to fill this role, applications will be reviewed on a rolling basis. Kindly note that the position might be filled before the vacancy announcement is closed; therefore, early applications are encouraged.***

***This role will be contingent upon securing available funds, and we might use this vacancy to fill more than one post.***

The Opportunity – Case Management Coordinator

Post location:  Gaza Field Office

Contract Duration and Level of Effort: 6 months

ROLE PURPOSE: 

As a member of the Child Protection Team, and under the direct supervision of the Child Protection Program Manager (and overall guidance of the Child Protection Technical Advisor) the Child Protection Case Management Coordinator will focus primarily on managing the Case Management Officers, and provide technical supervision to the field team.

The CM Coordinator will lead the implementation of case management activities, alternative care, provision of training to the CM team as well as to foster families and independent living mentors. To ensure the quality of intervention, decision making for any high-risk case or tracing (as per the risk level guidelines) will be the responsibility of the CM Coordinator.   

SCOPE OF ROLE: 

Reports to: Child Protection Programme Manager

Staff reporting to this post: Case Management Officers

Role Dimensions: oPt CO is a high complexity country, multi-member interest, with an annual budget of around $40+m, and 100+ staff. Currently the program is experiencing a growth in funding and complexity due to the war in Gaza.

KEY AREAS OF ACCOUNTABILITY:

• Development and technical supervision of the case management team from partners. 
• Provide training and on the job mentoring and technical guidance to the CM Officers, partners and teams across the field offices. 
• Conduct regular case management meetings with partners staff to review case and decide on actions plans (at least once every two weeks).
• Provide technical support and/or manage the most complex cases, as necessary, and with the support of the CP Manager
• In case of referrals, conduct case management conferences with relevant actors (INGOs, local NGOs and other external stakeholders) to ensure plans are developed together in the best interest of the child.
• Ensure that assessments are conducted by partners, and case plans developed and reviewed.
• Ensure that case plans are developed within two weeks of the assessment, and developed in collaboration with partners, children and families, and regularly updated.
• Ensure that caseloads are manageable, and that cases are followed up regularly (frequency depends on the urgency on the case and as per case plan) by partners.
• Ensure that cases are regularly documented, as per data protection protocols (all hard and soft copies are coded, soft documents are password protected, hard copies are kept in a locked cabinet, etc).
• Ensure that relevant, accurate and timely information is shared to Senior CP Manager and Technical Specialists for reporting.
• In collaboration with the MEAL department and with support of the Senior CP Manager, facilitate the participation and feedback of children and families assisted through case management and alternative care activities.
• Conduct regular child satisfaction surveys; once anonymised, coordinate with MEAL for analysis and inclusion in reports and lessons learnt. 
• Supervise and support the alternative care arrangements, where present.
• Provide regular coaching and mentoring to foster families and independent living mentors through partners.
• Conduct regular field visits to monitor the quality of activities and adherence to standards, SOPs and guidelines.
• Provide technical input and support the integration and links between case management and other program activities, including, but not limited to, psychosocial support, Emergency Health Unit, education and nutrition. 
• Inform the CP Manager about any challenges, difficulties and concerns in the implementation of activities or issues in the social context.
• Any other task as necessary, and after discussion with the line manager.

Human resource management

• Responsible for mentoring, coaching and capacity building of the case management staff and partners staff in the respective field bases.
• In coordination with the CP Manager, organize technical team meetings and cases management meetings and case conferences as needed.
• Follow up staff attendance, leaves, and coverage during leave for the staff under her/his supervision. 
• Ensure regular feedback to the staff under her/his responsibility and appraisal process when needed.
• Support disciplinary measures application if needed.

Other

• Ensure a strict adherence to the principles of child protection and child safeguarding at all times, including respect for confidentiality and always acting in the best interests of the child.
• Comply with Save the Children policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

جميع الحقوق محفوظة لموقع جوبس.

In order to be successful, you will bring/have: 

QUALIFICATIONS 

Bachelor’s degree in social work, sociology, psychology, law or other relevant field. 

EXPERIENCE AND SKILLS

• Experience and/or excellent understanding of child rights, child protection in emergencies, case management, alternative care, psychosocial support, child and youth development, child and youth resilience and empowerment. 
• At least +4 years’ experience in child protection and/ or working with vulnerable families, caregivers, communities and individuals.
• Strong interpersonal, communication and presentation skills and capacity to maintain relations with government officials, community leaders, children and youth.
• At least +2 years of experience in managing projects, including supervision of staff, budget overview, MEAL, etc. 
• In-depth experience of training-development and delivery, including Child Protection and Case Management.
• Good level of English written and spoken. 
• Proficiency in computer use including Microsoft Office and excel.
• Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches and child safeguarding policies and procedures.
• Flexibility and willingness to change work practices and hours and spend time in the field, sometimes in difficult conditions and with limited resources, and with remote management.

We offer a competitive package in the context of the sector. This role is offered on the basis of national terms and conditions. Application will be reviewed and selected on a rolling basis.

Save the Children promotes a diverse and inclusive work environment, women and people with different abilities are strongly encouraged to apply.

The Organisation

Save the Children works in development and humanitarian contexts with children and partners to help families, communities, and governments identify and use innovations to ensure all children survive, learn and are protected.

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realize the right of children and to ensure their voices are heard.  
 

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday 
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated 

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued. 

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations. A copy of the full role profile can be found at Search Jobs - SCI Career Site Careers (oraclecloud.com) 

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.