Case Worker

General objective of the job

The caseworker is responsible for implementing community based child protection activities in his/her community, including case management in line with international standards. S/he organizes and carries out work to address an individual (and their family’s) needs in an appropriate, systematic and timely manner through direct support and / or referrals. 

Position in the organisation

The caseworker is part of the Program Team and S/he does not manage staff. 

Result areas

• Direct support and care to vulnerable children 

• Provide direct support and care for vulnerable children, including case management.  Case management services include: 

• Identification of individual children in need of case management through regular presence in the community
• Follow up with children referred to WCH by other agencies and community partners
• Identifies, refers and follows up on all services and ensures action points are carried out within the agreed timeframe
• Basic counselling and psychosocial support
• Regularly reviews and when needed, adjusts action plan to ensure progress
• Appropriate follow-up and referrals
• Case closure (if and when appropriate)
• Manages cases in line with the Standard Operational Procedures (SOPs);
• Documents cases using case notes and regularly updates the database to ensure comprehensive record of each case
• Ensures data collection and storage is done in a confidential manner;
• Monitors, guides, advises and supports children and caregivers throughout the process
• Ensures that children receive multidisciplinary and holistic support
• Provides mapping and updates of available services and organizations operating in the area and shares with relevant people at WCH 
• Ensures child protection concerns are shared with relevant staff 
• Delivers awareness sessions to families on child protection when needed

Result: A case management plan for each child is developed, implemented, monitored and adjusted in such a way that the cases are managed until closure within a set timeframe and work-plan.

• Supervision, internal/external coordination and representation 

• Introduce War Child services within the targeted communities.
• Coordinate with CBOs on implementation of activities
• Coordinate on a daily basis with WCH program staff
• Liaise with relevant child protection actors working in the area, including national and international
• Participate and represent WCH in CPN meetings when necessary
• Coordinate with partner organizations for referrals 
• Liaise with Protection Consortium focal points in the area
• Participates in relevant case management meetings 
• Act as Child Safeguarding Focal point for their specific areas

Result: WCH activities are well coordinated among other relevant child protection actors, including representation at the child protection network (CPN)

• Monitoring and reporting

• Support the maintenance of WCH case management system 
• Complete the case management quality assessment tool on monthly basis
• Support tracking of activities using agreed M&E tools
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management, and reporting requirements are followed
• Other duties as assigned by the supervisor to enable and develop WCH programs

Result: Project activities are monitored, documented on regular basis using agreed upon tools and according to M&E plan developed for the project

جميع الحقوق محفوظة لموقع جوبس.

Knowledge and Experience

• Accredited social work degree or other social science degree with relevant social work or case management experience;
• Good understanding of the local context and social welfare and legal system for child protection services;
• Previous experience working with children/refuges/vulnerable populations;
• Proven experience engaging with different target groups from all backgrounds (children, families, local and international organization, government, etc.).

Skills and Competencies

• Strong communication skills
• Fluency in Arabic 
• English skills preferred
• Flexibility 
• Cultural sensitivity 
• Confidentiality 

Interested and qualified candidates are invited to apply before, Sunday Aug 18th , 2019. Make sure to send your English CV and cover letter to [email protected]. Please mention ‘Case Worker –Hebron’ in the title of the email.

War Child strives to create an inclusive work environment. Candidates from all backgrounds, cultures, and personal experiences who judge that they can fill all or most of the essential requirements for this role are encouraged to apply. Only shortlisted candidates will be contacted.

The safety of children is essential to War Child. War Child does not tolerate or accept any form of abuse. This subject is addressed in our recruitment and selection procedures