Center Supervisor – Transitional Shelter

Title Center Supervisor – Transitional Shelter

Location Gaza (exact location of Transitional Shelter to be confirmed)

Travel N/A

Pre hire checks  This role is classified as requiring standard pre-employment checks and enhanced due-diligence 

Responsibility Country

Department Middle East – oPT Country Office

Reporting to Deputy Project Manager

Direct reports Center Cleaner

Budget responsibility N/A

Relationship management WGRS team staff, partner staff, community members coming to the center

Relief International (RI) is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing.

 

Our team of more than 7,000 staff and local volunteers work in 15 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.

 

We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need.

 

Relief International is an alliance of four organizations with one shared mission, comprised of Relief International, Inc., Relief International-France, Relief International-UK and Relief International-Europe, which operate under a one-team concept under a single senior leadership team.

Under the management of the Deputy Project Manager, the Center Supervisor – Transitional Shelter will be responsible for overall management of the shelter, including risk mitigation, fostering a welcoming and protective environment, scheduling of activities, and coordination with external stakeholders and members of the community.

 

• Ensure the Shelter is kept up to minimum standards for receiving beneficiaries.
• Work closely with Security team and Area management to ensure safety, security and mitigate risk to staff, beneficiaries and property.
• Directly supervise team at the center in close coordination with the Protection Officer who will be ensuring technical support, ensuring to build a collaborative team spirit that works well together and collectively addresses difficult challenges as they arise.
• Coordinate closely with project implementing partner.
• Ensure that external referral mapping is up-to-date and well-used.
• Coordinate with external stakeholders at community level, including but not limited to other NGOs and service providers and members of the community in leadership role; this will build acceptance with the community.
• Ensure visibility requirements of the center (donor and Relief International) are respected.
• Ensure data collection and monitoring is completed in accordance with established procedures.
• Uphold the principle of confidentiality, ensuring that no information related to beneficiaries is disclosed without proper authorization.
• Any other tasks assigned by the Line Manager. 

• Ensure that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies.
• Act with integrity and holds themselves accountable for being respectful, inclusive and professional.
• Keep confidential all beneficiary data and organizational data per requirements of Relief International and donor policies and standards.
• Report any concerns.

Skills, knowledge and expertise required for the role.

 

• Bachelor’s degree in Social Work, Psychology, Management or related field.
• Experience managing teams.
• Excellent interpersonal skills, including patience, diplomacy, willingness to listen and respect for colleagues.
• Ability to compassionately deal with individuals in distress and maintain respect for all people encountered while on the job (beneficiaries and colleagues).
• Must be capable of working both individually and as part of a team and Respect for diversity.
• Ability to work effectively in a fast-paced, stressful environment.
• Must be flexible, willing to perform other duties and work irregular hours as needed.

 

• Experience working with NGO and/or UN agency.
• Knowledge and skills in women rights, child protection, youth/community resilience, and experience working with at-risk women and children.
• Understand the humanitarian work done by organization.
• English language (Arabic required).

 

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values: