Customer Care and Training Supervisor
الوصف الوظيفي
A local compny located in Palestine is looking for Customer Care and Training Supervisor in according to the following:
The Customer Care and Training Supervisor will be responsible for leading our customer support team and developing and implementing training programs
Responsibilities:
- Develop and implement customer service policies and procedures to ensure consistent service delivery
- Respond to escalated customer inquiries and complaints, resolving issues in a timely and professional manner
- Monitor and analyze customer feedback and performance metrics to identify areas for improvement
- Develop and implement training programs for retail associates, including new hire orientation, product training, and sales training
- Conduct training sessions and facilitate workshops, using a variety of training methods and materials
- Evaluate training program effectiveness and make recommendations for improvement
- Collaborate with cross-functional teams, including sales and operations, to ensure training programs are aligned with business goals and objectives
جميع الحقوق محفوظة لموقع جوبس.
متطلبات الوظيفة
Requirements:
- Bachelor's degree in business, marketing, training, or a related field
- 3+ years of experience in customer service or support, with knowledge in training or education, preferably in a retail or customer service environment
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking skills
- Ability to work well under pressure and handle multiple priorities
- Knowledge of customer service software and tools
- Knowledge of adult learning principles and training methods
- Passion for delivering exceptional customer service and helping others.
تفاصيل الوظيفة
المسمى الوظيفي
Customer Care and Training Supervisor
آخر موعد للتقديم
13 - Sep - 2023
المكان
رام الله والبيرة
نوع الوظيفة
دوام كامل
المستوى المهني
متوسط الخبرة
الراتب
N/A
الدرجة العلمية
البكالوريوس
الخبرة
3 سنوات
آلية التقديم
Qualified applicants are encouraged to apply their CV only to the address below by Sep 13, 2023
نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.
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