Customer Experience Officer - Back Office Sales (Tele-Sales)

We are looking for the following Position to join our startup team in our Ramallah Based Office .

Customer Experience Officer - Back Office Sales (Tele-Sales)

Responsible for efficient management of the customer life cycle to meet company’s objectives of profitability, customer success and stakeholder experience.

Responsibilities

• Customer Relationship Management:
• Implement an effective customer relationship management system to foster customer loyalty
• Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement
• Assist the Directors in establishing coordination with the Territory Dealership account manager and Finance Department to deliver seamless customer service
• Managing calls (Incoming & Outgoing ) and customer service inquiries.
• Qualifying sales leads / Loan application to match with Lenders Criteria.
• Identifying and assessing customers’ needs to achieve satisfaction