Customer Relationship Officer

الوصف الوظيفي

Al-Quds Elevators & Escalators Co. is currently seeking a highly qualified Customer Relationship Officer.

The Customer Relationship Officer primary responsibility is maintaining long-term, post-sales relationships with existing customers across a wide selection of companies and individuals. He/ She will pro-actively work with customers to ensure they continue to receive on-going value from the maintenance services they have purchased.

Work Location: Nablus.

Main Responsibilities include but not limited to:

- Follow up with customers for maintenance contracts.
- Receive payment and post the amount to customer's account.
- prepare statements to credit department.
- Prepare Quotations for Elevators parts and items.
- Manage the renewal of the expired maintenance contracts.
- Maintain correspondence with customers.
- Organize the continuation of elevators insurances in coordination with customers.
- Place maintenance contracts in computer systems.
- Other duties may be assigned.

Requirements:

- An Ideal Candidate should be BA at least with specialization in Business Administration, Accounting, or any related field.
- Ability to use independent judgment in completing activities under general supervision.
- Valid driving license.
- Proficiency in computer software applications (Word, Excel, etc…).
- Ability to work in a team.
- Candidates with private car are recommended.