Customer Service Representative

Job Posting: Customer Service Representative – Baladi Post Office
Location: Beit Hanina – Baladi Mall
Position Type: Full-time

Baladi Post Office, located within the Baladi Mall, is seeking a dedicated and experienced Customer Service Representative to join our team. If you are passionate about providing excellent customer service, have experience in cash handling, and are familiar with the operations of the Israeli Post Office, we invite you to apply for this exciting opportunity.

Key Responsibilities:

• Customer Service: Provide exceptional service to all customers, assisting with postal inquiries, package shipments, and other services offered by the Israeli Post Office.
• Cash Handling: Accurately process payments, handle cash transactions, and manage the financial aspects of daily operations.
• Attention to Detail: Ensure accuracy in handling customer requests, processing orders, and maintaining records. Follow all postal protocols and procedures.
• Israeli Post Office Operations: Be familiar with and adhere to the operations and regulations of the Israeli Post Office, including handling packages, deliveries, and postage services.
• Pressure Management: Handle high volumes of customers and work efficiently under pressure, especially during peak hours or busy periods.
• Problem Solving: Address customer concerns or issues promptly and professionally, finding solutions to ensure customer satisfaction.

جميع الحقوق محفوظة لموقع جوبس.

Required Qualifications:

• Experience: Minimum of 2 years of experience in customer service, ideally in a post office or retail setting.
• Language Skills: Fluency in both Hebrew and Arabic (written and spoken) is required.
• Cash Handling: Experience with cash transactions and basic financial record-keeping.
• Attention to Detail: Strong focus on accuracy and maintaining correct records, both in customer service and financial transactions.
• Familiarity with Israeli Post Office Operations: Understanding of the Israeli Post Office's services, procedures, and policies.
• Ability to Handle Pressure: Comfortable working in a fast-paced environment and managing customer demands during busy periods.

Personal Traits:

• Strong communication and interpersonal skills.
• Customer-focused, with a dedication to providing a positive experience.
• Organized and responsible, with a keen eye for detail.
• Trustworthy, reliable, and professional in all interactions.

What We Offer:

• Competitive salary based on experience.
• A dynamic and supportive work environment.
• Opportunities for professional development and growth.

How to Apply:

If you meet the qualifications and are interested in this opportunity, please send your CV and a cover letter outlining your experience and why you are the best fit for the role to Mustafa Abdul Shafi at [email protected].

Please include "Customer Service Representative – Baladi Post Office" in the subject line of your email.

Application Deadline: December 20th, 2024

We look forward to reviewing your application and welcoming the next Customer Service Representative to our team at Baladi Post Office!