الوصف الوظيفي

BNET are seeking a dedicated and proactive Customer Success Manager to join our team. In this role, you will be responsible for ensuring that our clients achieve their desired outcomes while using our products and services. This position is critical to our growth, as you will serve as the primary point of contact for our customers, guiding them through onboarding processes, conducting learning sessions, and providing ongoing support. You will analyze customer data to identify trends and areas for improvement, fostering a strong relationship between our company and customers. Our ideal candidate possesses a robust understanding of customer needs and the ability to communicate effectively, ensuring clients recognize the full value of our offerings. You will play a significant role in driving customer satisfaction and retention, as well as contributing to the overall success of our organization. If you are passionate about helping others succeed and are committed to delivering exceptional service, we want to hear from you. Join us in making a difference for clients and empowering their businesses through our innovative solutions.

Main responsibilities:

Sustaining business growth and profitability by maximizing value
Analyzing customer data to improve customer experience
Managing the communication channels with customers effectively
Act as the main point of contact for customers to resolve inquiries and provide
Guide customers through onboarding processes, ensuring a smooth introduction to our products and services.
Contribute to building relationships, implementing Retention & Loyalty programs that will increase our business’ revenue potentials and minimize churn rates.
Managing the subscriber's journey map in the company from the awareness stage, consideration, and supporting customers as they transition from sales prospects, building close relationships that often last beyond
Establish clear client retention goals
Process milestones for the clients and employees to work toward
Assist customers with setting up and using telecom services.
Promote the value of the product
Analyze customer data and usage patterns to identify opportunities for upselling and cross-selling our services.
Promote value through customer experience
Conduct regular check-ins to assess customer satisfaction and engagement levels.
Review customer complaints and concerns and seek to improve the customer experience
Collaborate with sales, technical, and other teams to ensure a cohesive approach to customer management.

متطلبات الوظيفة

Bachelor's degree in business, marketing, communications, or a related field, MBA is a plus
At least 10 years of proven experience in customer success, account management, or a similar role.
Strong understanding of customer relationship management software and tools.
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Analytical mindset with the ability to interpret customer data and feedback.
Telecom Technical skills required, as they relate to the use of the product or service
Accountability and personal organization are essential
Demonstrated problem-solving skills and a proactive approach to addressing customer needs.
Experience in managing a diverse group and training each according to company standards
Ability to work independently and as part of a team in a fast-paced environment.