Customer Support

• Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.
• Work out strategies of engagement to increase renewals and reduce down-sales
• Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
• Go the extra mile to engage customers
• Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.

جميع الحقوق محفوظة لموقع جوبس.

• Fluent/native in English, an additional language is a plus
• Proven customer support experience
• No specific degree required
• Strong communications skills: handling and actively listening
• Customer orientation and ability to respond to different types of characters (patient and empathetic)
• Ability to multi-task
• Address customer issues and resolve them in a timely and efficient manner.
• Ability to work night shifts in the office (5:00 P.M - 1:00 A.M / 1:00 A.M - 9:00 A.M)