Customer Support Engineer

ASAL Technologies is the largest Software R&D house in Palestine based in Rawabi City. Asal is currently seeking an inquisitive, technologically motivated, self-directed Customer Support Engineer to join our team. It will be your job to deliver exceptional customer support, which includes addressing complex customer issues, increasing customer satisfaction, loyalty, and retention.

جميع الحقوق محفوظة لموقع جوبس.

Job Responsibilities:

-   Provide world-class technical support

-   Taking ownership of support related issues

-   Providing great customer experience, handling issues with expertise and
   kindness.

-   Work with internal teams to resolve customer outstanding issues

-  Establish knowledge and process to provide a great customer 
   experience

-   Use creative problem-solving skills to help customers implement solutions

 Job Requirements:

-   1-3 years of experience as a Customer Support Engineer 

-   Excellent troubleshooting skills

-   High level of communication skills in English

-   Working experience with databases like MySQL/ SQL\ Etc.- Must

-   Knowledge in building tables from scratch, including Normalization and Analysis

-   Working experience with JavaScript – Must

-   Knowledge in No SQL DBs like Cassandra and MongoDB – Advantage

-   Working experience with Python – Advantage

-   Graduated Computer Science, Information Systems or Industrial Engineering and Management -  Advantage

-    Ability to work independently in multitasking and pressured environment 

Interested and qualified candidates can apply online through Apply Now - تقدم الآن لهذه الوظيفة