Customer Support Manager
الوصف الوظيفي
Customer support manager is responsible to lead the team of the customer support specialists by ensuring that clients receive assistance with the technical aspects of products or services. Several duties are also required including but not limited to performance management, training, hiring, documentation and reporting.
Responsibilities:
- Managing the customer support team’s day-to-day functions by providing guidance, training and support. Also, delegating tasks and projects for team members.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Prior to each feature release, informing the team of all the information related to products, procedures and trends.
- Interviewing and hiring new employees
- Overseeing and evaluating the team’s ongoing efforts.
- Proactively reaches out to customers to provide support and ensure renewals and retention of customers.
- Ability to present and train on the entire product, understand customers real requests, guide them on the platform and keeping the customers fully engaged.
- Ensures that the team responds in a timely and accurate manner to calls, ensuring that questions and concerns are treated in a respectful and professional manner.
- Communicates and explains the value of the platform and ensures customer user adoption.
- Ensuring the customers satisfaction 100%.
- Documenting and reporting daily tasks.
جميع الحقوق محفوظة لموقع جوبس.
متطلبات الوظيفة
Skills and Qualifications:
- Excellent knowledge of English language, both written and verbal
- Quick problem solver
- Ability to deal with customers at all levels
- Ability to multi-task
- Relationship builder
Work experience:
- Minimum of 5 years of experience in customer support role
- Experience using JIRA preferred
- Recruiting and building a team, managing performance, people-management experience.
تفاصيل الوظيفة
المسمى الوظيفي
Customer Support Manager
آخر موعد للتقديم
20 - Oct - 2022
المكان
رام الله والبيرة
نوع الوظيفة
دوام كامل
المستوى المهني
إدارة
الراتب
N/A
الدرجة العلمية
البكالوريوس
الخبرة
5 سنوات
التصنيف
التسويق والمبيعات
آلية التقديم
If you are interested in this position, please submit your resume to the email address ([email protected]) titled "Customer Support Manager".
Only qualified candidates will be contacted.
نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.
آخر الوظائف المعلنة بواسطة
Quizplus
المسمى الوظيفي
تاريخ النشر
Unity 3D Developer
رام الله والبيرة
22, Nov
Human Resources Specialist
رام الله والبيرة
22, Aug
Product Manager
رام الله والبيرة
9, Aug, 2023
Data Auditor
رام الله والبيرة
3, Aug, 2023
Head of Marketing
رام الله والبيرة
2, Aug, 2023
Flutter Engineer
رام الله والبيرة
2, Aug, 2023
Customer Support
رام الله والبيرة
23, Jul, 2023
Backend Engineer
رام الله والبيرة
5, Jun, 2023