Digital Transformation Senior Specialist

الوصف الوظيفي

Role Summary:

The Digital transformation senior specialist is responsible to assist in developing the Digital transformation Strategy and Roadmap, Lead Company efforts to implement digital initiatives and digital simplification / automation projects, and to monitor and report performance of commercial digital KPIs

Duties & Responsibilities

Strategic and planning:

Assist in developing and reviewing Digital transformation Strategy and Roadmap
Ongoing customer experience improvement on digital Sales and digital care channels (Mobile Application and website)
Push online sales based on digital vision, strategy, and roadmap as main driver for revenue and cost optimization
Working to increase customer engagement, and number of transactions and clicks for digital users
keep in touch for latest technology and identifying trends on Digital world
Countering internal and external Digital related departments regarding digital Strategy & Roadmap

Implementation:

Implement Digital roadmap in coordination with stakeholders
Monetization of digital Sales channels to increase penetration, revenue and reduce cost
Utilizing analytical tools to understand online customer behaviors /insights and turn findings into actionable plan
Managing digital simplification Projects in coordination with other commercial departments
Monitor and report performance of Commercial Digital KPIs

متطلبات الوظيفة

Work Experience:

At least 3 years of working experience in a telecom service provider/ mass service organization or digital provider
Must have significant knowledge of Digital Services and Digital transformation program
Knowledge in Mobile application management (penetration / customer insights / customer experience, and monetization)
Must have strong project management skills
Ability to work with professional teams and identify cross functional needs.

Technical Qualifications: