Director of Operations

Update the internal processes and current manual and create new Operations’ policies to match the constant growth of PCRF Operations.

Ensure that international best practices are included in internal operations.  

Provide strong leadership to bridge national and regional operations.

Identify challenges, delays, and obstacles within the internal operations, and provide recommendations and creative solutions to resolve them within the PCRF culture.  

Work closely with the CEO and senior staff to set overall organizational policies and priorities, to implement strategic plans. 

Draft components of PCRF Strategy and performance monitoring plan. Develop indicators and assess implementation effectively. Implement new processes, policies, and approaches to implement the strategy.

Ensure that all main pillars of operations; medical missions, treatment abroad cases, infrastructure, and Humanitarian Projects are well-coordinated and integrated.

Work closely with other departments under the supervision of the CEO to promote efficient optimization.

Prepare Scope of Works (SOWs), Project Descriptions (PD), and Action memos for future projects, evaluators, auditors as needed.

Directly managing operations staff in all countries.

Regular visits to PCRF satellite offices (3 days a week).

Provide guidance and support to the operations staff.

Establish clear and solid expectations, goals, and KPIs for the operations team.  

Conduct regular internal training sessions for the operations staff and build their capacities.

Evaluate the operations staff per the performance management system in PCRF and set up regular meetings with the staff to discuss work-related matters.                                                                                 

Cultivate and promote the values of PCRF within the organization.

Assist the team in problem-solving and give administrative and technical approvals.

Organize, oversee, and monitor day-to-day operations activities.

Translate the strategy into a plan and lead the process of developing the Annual Operational Plan AOP, with its indicators within the PCRF strategy.  

Assist in the development of Monitoring and Evaluation tools and methods and establish an effective M&E system and guide the implementation team to use these tools and methods

Review project activities and implementation; take actions and essential initiatives including project/ agreement/ contract/ MOU modifications, and measures to resolve any challenges.

Monitor achievements of PCRF objectives through site visits, observations, lesson learned discussions, and program evaluations. 

Discuss progress, successes, issues, and challenges with the CEO on a regular basis.

Budget and report on long term development and short term relief projects. Ensure that projects and activities’ funds are used appropriately and within the budgetary limits. 

Receive and review monthly vouchers and provide approval for payments and advances.

Lead the preparation and the submission of program reports and other required quarterly, annual reports.

Receive and review weekly/monthly/quarterly reports from Operation staff to monitor progress and evaluate implementation.

Responsible for supporting the CEO in providing accurate data to support all aspects of management decisions and fundraising specifically through strategic and operational planning guidance and by ensuring that required infrastructure and support services are in place.

Manage relationships and agreements with external parties.

Perform other related duties as assigned. 

Leadership and an organizational exceptional capacity for managing and leading people; team player, with experience in scaling up organizations; ability to connect staff both on an individual level and in a large group; hold self and other accountable for all activities and focus on those activities that have the greatest impact on meeting measurable high-quality results for PCRF’s success to serve children in the region.

Strategic thinking: Apply organizational knowledge to identify and maintain focus on key success factors for PCRF while recognizing, anticipating, and resolving organizational challenges. Anticipate future consequences and trends, and incorporate them to translate strategy into an action plan.  

Effective communication: understand effective communication concepts; ability to effectively explain complex concepts in simple clear language (in both English and Arabic).

Delegation: Ability to empower, coach, develop, and motivate the team to effectively perform tasks and responsibilities to achieve results and meet expectations.

Conflict Management: Understand how to anticipate, recognize, and deal effectively with existing and potential staff related conflicts and create the rationale for and the ability to provide tactful, direct, and actionable feedback.

Technical: Knowledge and skills in PCRF areas of expertise, particularly health, capacity programs, Human Capacity Development. Have a strong knowledge of information technology, social web, and web applications. Demonstrate well understanding of the trends, directions, and major issues and the ability to apply knowledge appropriately in PCRF organizational context. Commitment to and understanding of  PCRF’s aims, values, and principles.

Experience with budget and business plan development.

Strong analytical skills.

Experience: A minimum of twelve years of experience in management and supervising projects, of which at least five of them in a senior management position.

Education: BA Degree in Business Administration, Humanitarian studies, or a relevant field of expertise in addition to international certificates.