English Language & Training Program Coordinator

POSITION DESCRIPTION

Amideast’s West Bank English Language Training Program Coordinator position is based at the organization’s office in Ramallah, with travel in the West Bank and East Jerusalem as needed.

The West Bank English Language Training Program Coordinator will assist the Program Officer  with the management, growth, quality, and sustainability of Amideast’s English Language and Training program portfolio in the West Bank and East Jerusalem, including English language teaching and learning programs for students and teachers, professional skills training, test preparation courses, and specialized training programs, including programs sponsored by donors and partners through grants and contracts.

RESPONSIBILITIES

Overall Position Responsibilities:  The employee will report to and receive general supervision, administrative guidance, and day-to-day supervision from the EL and Training Program Officer, West Bank.  Specifically, the employee is responsible for the following duties:

• Answers inquiries about Amideast EL and training programs and services
• Administers placement tests, as needed
• Follow-up and collection of student grades and progress reports
• Handles customer relations and registers clients and follows up with clients
• Assists in developing proposal, training contracts, and reports for donors and corporate clients
• Works with the Program Officer to support teachers and organize class schedules
• Daily monitoring of class progress, customer satisfaction, etc. to ensure our quality standard
• Assist in the recruitment, supervision, and routine monitoring of international and national trainers
• Preparation of monthly teachers’ payments
• Preparation of teachers’ contracts
• Maintains student registrations in Proclass and office filing systems
• Maintains Amideast teacher resource library and Access library
• Create social media posts and respond to questions on social media in a timely manner
• Develop and update promotional materials
• Update Amideast website
• Assist in the development of marketing and sales plans
• Develop and maintain EL and training alumni database
• Track and report program impact, as needed
• Collect and analyze feedback from customers to measure satisfaction and success
• Supervise department intern
• Any other duties as assigned

جميع الحقوق محفوظة لموقع جوبس.

QUALIFICATIONS AND SKILLS

Required

• Bachelor’s degree in English, TESOL, TEFL, Education, or related field
• Minimum three years of relevant work experience, education/training sector preferred
• Written and spoken proficiency in English - A valid TOEIC exam score minimum of 785 or CEFR B2 equivalent.
• Written and spoken proficiency in Arabic
• Excellent communication and organizational skills; detail oriented
• Strong customer service orientation
• Positive attitude and ability to work independently as well as part of a team and be self-directed and motivated
• Familiarity with computers, proficiency in Microsoft Word, Excel, Outlook
• Preferred: Experience in social media marketing and graphic design

Apply via Amideast job portal and upload cover letter and CV. 

Apply Online