Forecasting, Ordering & Warranty Specialist

Established in 1995, BCI was founded to meet the needs of emerging regional ICT markets with a sound knowledge base and a strong network of global partners, BCI has since evolved into a regionally recognized advisor and provider of top of the line services and solutions spanning a range of sectors. BCI is intending to recruit a highly qualified individual to fill the position of:

Forecasting ,Ordering & Warranty Specialist     
 

Ref. No (HR-FOWS-MCELL-1)

Main responsibilities:

-    Prepares the required spare parts for all branches on a weekly basis.
-    Distributes spare parts from the main store to the other branches.
-    Checks all pending devices in each branch in order to provide them with the needed parts on a daily basis.
-    Transfers parts from and to any branch when necessary.
-    Forecasts the needed parts based on the current models and any upcoming models.
-    Orders the needed parts frequently.
-    Arranges the payments with the Finance Department in order to release any orders.
-    Arranges all  spare parts stores to be stored in a proper way.
-    Follows up on the defected parts from all branches and provides reports to Samsung Regional Office with all defected parts, serial numbers and details.
-    Matches all used or consumed parts physically with the GSPN System.
-    Prepares regular reports and statistics on a daily, weekly and monthly basis.
-    Conducts a quarterly stocktaking of the stock in all branches.
-    Trains and coaches the spare parts team at BCI continuously.
-    Visits branches regularly to check the overall process of the stock management.
-    Prepares a monthly analysis for the reasons of pending jobs.
-    Communicates with Vendors Part Team regarding any issues related to the operation parts at Multicell.
-    Defines the required process and policies of the Stock Department and improves the existing one.
-    Adheres to the stock management process.
-    Performs other duties as and when requested by the direct supervisor.
-    Create warranty claims, check errors and correct them, and check hold claims,
-    Check POP’s for all jobs , and correct them
-    Monitor all pending jobs, and insure that to close all late cases,
-    Check all jobs that contains multiple parts
-    Upload any requested evidence, POP, label for jobs,
-    Tracking service order jobs,
-    Monitor KPI’s TAT, LTP, LTR, RRR, Productivity, Repair Volume,
-    Analysis KPI’s and all related data,
-    Make daily opened jobs report
-    Make daily completed jobs report
-    Make daily received jobs report
-    Make daily parts status repot
-    Check daily RRR cases and analysis them,
-    Send daily SMS invoice for completed jobs and pending jobs,
-    Make Weekly opened, completed, received reports
-    Make weekly KPI’s report, warranty claims reports,
-    Send weekly report to finance – all completed jobs,
-    Make weekly deduction and rejection jobs

- Make warranty claims report (accepted, rejected, on hold)
- Make monthly review report
- Send to finance all monthly completed jobs
- Check warranty invoice from Vendors,
- Make scrapping report

  Job Requirements:


-Bachelor’s Degree in Business Management, Finance or any equivalent field.
-Supply chain management.
-3-4 years' experience in managing stores and forecasting.

Important message to all applicants:-

 
Interested individuals should submit their CV coupled with letter of interest to

HRbci.ps

please indicate job title in the subject line.

Deadline for submitting applications is 10/01/2017 only potential candidates will be contacted for interviews

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