Help Desk / Customer Care

Established in 1995, BCI was founded to meet the needs of emerging regional ICT markets with a sound knowledge base and a strong network of global partners, BCI has since evolved into a regionally recognized advisor and provider of top of the line services and solutions spanning a range of sectors.

BCI is intending to recruit a highly qualified individual to fill the position of: Help Desk / Customer Care for Hebron and Nablus
Ref. No (HR-HD-HAN-1)

Main responsibilities:
-Deal directly with the customers face to face.
-Deal with the clients especially for the repeated repaired devices.
-Fill the customer's information on the GSPN system.
-Obtain all relevant information to handle inquiries and complaints.
-Help the customers with the first technical support for the VIP clients.
-Respond promptly to customer inquiries.
-Apply customers complain to the branch supervisor.
-Coach & train the new and current customer care agents.
-Direct requests and unresolved issues to the branch supervisor.
-Fill the completed jobs within the customer care archiving system.
-Get full details from the customer about the repeated defected device, and fill all the details on the job number in order to be clear for the senior technician who will handle the RRR cases.
-Receives/ submits the defected and repaired devices from and to the VIP customers.
-Explain the out of warranty case to the customer and extra fees details.
-Fill the invoices for the out of warranty according to the serial number.
-Reports the RRR devices status.
-Performing other duties as and when requested by the direct supervisor

Job Requirements:
-BCs degree in "Business Administration, Marketing" or any equivalent field.
-1-2 years' experience in dealing with the customers within high standards.
-Expert knowledge with the first level of technical support.

Important message to all applicants:
-The application that does not carry the reference of the vacant post shall be disregarded.
-Applications received after the closing date will not be given consideration.

Qualified candidates are encouraged to apply and submit a CV and a cover letter to [email protected] no later than 16/04/2014.

جميع الحقوق محفوظة لموقع جوبس.