Help Desk Specialist

الوصف الوظيفي

The Palestinian Electricity Transmission Ltd. (PETL) invites applications from eligible candidates for the positions with the following details:

Help Desk Specialist (Ref. #: HDO/IT/ 2021-06)

Roles and Responsibilities:

Respond to enquiries from staff to help them resolve any hard- ware or software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of computer equipment by providing any necessary training and advice.
Maintain a list of suppliers and other subcontractors who may be required to assist in the resolution of technical problems.
Arrange for external technical support where problems cannot be resolved in-house.
Provide helpdesk support and resolve problems to the end employee’s satisfaction
Respond quickly and effectively to requests received through the IT helpdesk
Modify configurations, utilities, software default settings, etc.
Document performed activities and prepare periodic reports..
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
Install, test and configure new workstations, peripheral equipment and software.
Maintain inventory of all equipment, software and software licenses.
Prepare report to the infrastructure department manager.
PC setup and deployment for new employees using standard hardware, images and software.
Perform timely workstation hardware and software upgrades as required.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Develop suitable training manuals.
Maintain daily performance of computer systems.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for employees.
Follow up with employees to ensure issue has been resolved.

متطلبات الوظيفة

Qualifications:

Bachelor’s Degree in Computer Engineers, Information Technology, Computer Science, or related field required
5-7 years’ experience in IT or an equivalent combination of work experience.
Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently
Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs including networks, office application software packages, email, and PC operating systems
Ability to define problems, collect data, establish facts, and draw valid conclusions
Excellent diagnostic and problem solving ability
Strong ability to manage multiple tasks simultaneously, adapt to changing priorities and meet aggressive deadline.
Previous experience developing and writing reporting requirements for creation of reporting solutions.
Good presentation skills and ability to deliver training courses.
Ability to effectively communicate in both written and verbal formats
Good communications skills both oral and written in English and Arabic.