Helpdesk office

YVS is a rapidly growing LNGO in Gaza, we work on Education in Emergencies, MHPSS, FSL, Cash assistance, and WASH throughout Gaza. The Youth Vision Society (YVS) started as a youth-led initiative by people who were passionate about community development and providing hope in Gaza. The organisation began by focusing on youths as the future of Gaza, and while we continue that work, we also focus on wider community resilience and gender transformation across all age groups. YVS emphasises empowering youths, women, and community by fostering independence, responsibility, and commitment, enabling them to realise their potential and positively impact society. We believe that young people have a crucial role in community building, and that the success of our youth is a measure of a thriving society.

Helpdesk officer is a person who is expected to be on site in the kitchen's locations, where he/she will be visible to beneficiaries, and can and will provide Technical and informational aid to the people of the community.

Help Desk Job Responsibilities:

• Provides technical support to beneficiaries by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves beneficiaries' references by writing and maintaining documentation.
• Accommodates beneficiaries' disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

جميع الحقوق محفوظة لموقع جوبس.

Help Desk Qualifications / Skills:

• Problem solving
• LAN knowledge
• Verbal communication
• Operating systems
• Phone skills
• Customer service
• Quality focus
• PC proficiency
• System administration

Education and Experience:

• Bachelor degree in computer science, network administration, or computer programming, or business administration or equivalent
• Prior information technology or systems administration experience preferred
• Familiarity with telephone, office, and point-of-sale software a plus
• At least 2 years' experience in a related field.

Please send a CV and Cover Letter (Max 2 page each) in English to [email protected] by 8th March 2025

We understand that many prospective candidates might find it difficult to write a cover letter or update their CV given the current circumstances, please try to send us whatever you can that shows you meet most of our requirements, for instance, write a sentence about each of the personal specifications and an old copy of your CV.

YVS is an equal opportunities employer. Women, LGBTQI+ and persons living with disabilities are encouraged to reply. YVS recognises that people in these groups who meet some but not all of the criteria are more likely to refrain from applying. If you think you meet a lot of the criteria and would make a good candidate for the role. Please reply anyway.

YVS may interview on a rolling basis and may close the position early if we find the right candidate. All candidates are encouraged to apply early. Only short-listed candidates will be contacted.