Human Resource Coordinator

Title  HR Coordinator, Occupied Palestinian Territory (oPt) 

Location  Ramallah 

Travel  TBD 

Job Family and Grade  Professional Family – P4 

Pre hire checks   This role is classified as requiring standard pre-employment checks /enhanced due diligence   

1. Scope  

Department:  Human Resources  

Reporting to:   HR Manager  

Direct reports:  HR Officer 

Budget responsibility:   N/A 

1. Context   

About Relief International 

Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing. Our team of more than 7,000 staff and local volunteers work in 15 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience. We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need. 

About our Country Program 

Relief International was operational in OPT starting in 2007, and after entering hibernation period in 

2017, we have recently reactivated our operations at the end of 2023. Relief International is currently building its response to the current and evolving situation in both Gaza and the West Bank through both a direct implementation and partnership approach. Relief International’s programming in OPT follows Relief International’s global strategy with Health as a central focus with components linked to our work in Health through the sectors of WASH, Protection, Education and Livelihoods. The context in OPT is extremely dynamic and requires focus on nexus programming that brings together both humanitarian service delivery combined with systems strengthening and longer-term programming. 

1. Job Profile  

The HR Coordinator acts as the point of reference regarding HR policies, systems, procedures and programs. The job holder is responsible for ensuring that HR deliverables and outcomes are implemented in alignment with the pre-set work plans, deadlines, and timeframes. The HR coordinator ensures that the policies and procedures are implemented in accordance with the HR standard operating procedures, internal regulations and the Labor Law.  

 Key responsibilities  

Accountability and Complexity 

• Serve as a key resource for rest of the HR team by offering guidance and support based on knowledge of RI HR policies, systems, procedures, and programs. 

• Contribute to the operational success of the team implementing and maintaining HR deliverables as communicated from regional HR team.  

• Operate effectively within the framework of broad organizational guidelines and policies. Ensure HR practices and activities are compliant with established standards and contribute positively to the organizational objectives. 

             HR Administration: 

• Ensure accurate and timely entry of information into the HRIS for new hires, and consistently update staff information as needed. 

• Ensure HR personnel records are consistently updated and maintained to achieve complete accuracy and readiness for audits. 

• Provide needed assistance to the HR Manager regarding the implementation and execution of HR internal regulations, HR Programs and systems, employment policies and procedures. 

• Ensure compliance with local laws and regulations relevant to employment, including social security requirements, to maintain legal and ethical standards across all HR operations. 

Recruitment and Talent Acquisition: 

• Continuously support the HR Manager in the recruitment process of national staff, ensuring alignment with organizational goals and values Assist in the recruitment process. 

• Act as the liaison and the main point of contact between RI and the applicants while ensuring an effective flow of information regarding the recruitment stages and progress to the applicants and departments as well.  

• Supervise the steps of the Orientation and the Onboarding Plan developed in order to ensure that the process is well-organized for all new Joiners. 

Employee Relations: 

• Ensure the timely processing of new contract, contract extension, staff transfer, promotions and other changes of status and approvals of the required form. 

• Serve as a point of contact for employee inquiries related to HR policies, benefits, and procedures. 

• Highlight to the HR Manager any behavior, complaint or incident which is considered not in accordance with RI’s Code of Conduct, Policies and Procedures to take the right corrective actions or disciplinary measures accordingly. 

• Provide services to HR related inquiries and requests. 

 Compensation and benefits 

• Submit the Manual Payroll on a monthly basis.  

• Ensure full compliance with HR policy regarding benefits and ensure that all employees receive and have access to their entitled benefits and information. 

• Maintain accurate and detailed records of leave balances and attendance. 

 Training and Development: 

• Follow up with new employees to ensure timely completion of mandatory trainings within the system. 

• Act as the point of contact with Employees regarding the Learning Management System.  

 Performance Management: 

• Follow up with employees to ensure timely completion of their performance evaluations. 

• Provide ongoing guidance and support to employees and supervisors regarding performance evaluations, goal setting, and performance improvement plans. 

 Behavior and conduct  

• Ensure that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies  

• Acts with integrity and holds themselves accountable for being respectful, inclusive and professional 

• Reports any concerns  

جميع الحقوق محفوظة لموقع جوبس.

1. Person Specification  

Skills, knowledge and expertise required for the role.  

Essential criteria 

• Bachelor’s Degree required in a related field 

• Between 3-5 years of HR experience preferably with INGO’s 

• Demonstrated ability in developing and implementing HR policies, procedures and systems. 

• Proficient in Word, Excel, PowerPoint, Outlook and  HRIS  

• Detailed Oriented, Excellent organizational, interpersonal and communication skills 

• Ability to prioritize and deal with competing demands. 

• Ethical work standards and approach 

• Fluent spoken and written English and Arabic  

1. RI Values

 Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:  

• Integrity 

• Adaptability  

• Collaboration 

• Inclusivity  

• Sustainability  

Please send your CV to [email protected] with Subject "Human Resource Coordinator" 

Closing date: 20 Sep 2024 Please apply immediately we will be reviewing applicants on a rolling basis, therefore we may withdraw the position from the jobs board before the closing date.

As a humanitarian organization, Relief International is committed to the safeguarding of all those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviors outlined in the Code of Conduct.