ICT Supervisor

Employment Opportunity in Jerusalem

Medecins Sans Frontieres “Doctors Without Borders” is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed or political affiliation.

MSF-France is currently seeking to hire

 ICT SUPERVISOR

(ID Jerusalem compulsory)

Workplace: MSF-France office in Al-Farabi Street 4, Shufat Jerusalem

Type of contract: Fixed term contract 6 months – with possibility of Extension

Wished start date:  As soon as possible

Main Responsibilities of the position

• Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
• Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.
• In charge of MSFF IT infrastructure of Jerusalem and Nablus only
• Do regular visits (monthly basis) to Nablus to ensure that IT infrastructure is aligned swith MSF standards
• Sharepoint management of the mission
• MEMO FOCAL POINT of the mission.
• Update contact list and Phone Plans.

جميع الحقوق محفوظة لموقع جوبس.

Requirements

Education

•       Essential secondary education and formal technical training. Certifications in the domain would be an asset.

Experience

•       Preferably 1-2 years of proven experience in IT or technical functions

Languages                                        

•       Technical IT English compulsory

Knowledge

•       Expertise in latest version of Microsoft Operating System and business applications (Office365)

•       Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)

•       Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)

•       Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)

•       Teaching and supporting skills

Competencies

•       Results and Quality Orientation

•       Teamwork and Cooperation

•       Behavioral Flexibility

•       Commitment to MSF Participles

•       Stress Management

Employment conditions:

• Gross Salary: 9,248 ILS/month
• Initial Contract: Fixed Term 6 months with high possibility to extend
• Transportation allowance according to km from home to office
• Pension fund (with possibility to integrate an existing fund if you have one)
• National Health insurance plus MSF Health Policy
• Paid leave 1.67 days per worked month
• Sick leave according to medical doctor or clinic report
• Holiday Bonus / Demi Havraa (13th month salary)

To apply for this vacancy, please send your CV with a Motivation letter (Not only a cover letter), relevant diplomas and/or work certificates to: [email protected]

Deadline to receive applications:  Sunday 21st January 2024 at 4.00 pm 

• Only applications in English will be taken into consideration
• Only shortlisted candidates will be contacted