Information and communication technology Technical Officer

All NRC employees are expected to work in accordance with the organization’s values. To be dedicated, innovative, inclusive and accountable are attitudes and believes that shall guide our actions and relationships. 

Scope of Role

The ICT Technical Officer will be responsible for managing ICT network and equipment, handling daily ICT inquiries, and supporting the ICT unit in delivering high quality services and systems.

Role and responsibilities

Generic responsibilities

1. Adhere to NRC policies, guidelines, and standards.

2. Ensure that all ICT supporting documents are properly filed and secured.
3. Provide regular updates and status reports as required by management.
4. Manage digital assets and infrastructure, such as computers, printers, scanners, routers, switches, etc.
5. Deliver timely and high-quality technical IT support and training.
6. Assist in the development and implementation of ICT tools and procedures.
7. Develop and maintain constructive and cooperative working relationships with colleagues and management.
8. Contribute to implementation of Safe and Inclusive Programming Minimum Standards across your area of work.

Specific responsibilities

1. Provide relevant ICT training and onboarding Induction for new staff.
2. Participate in developing the user manuals and other ICT training materials.
3. Support new hires onboarding by preparing the ICT package, assets and required access.
4. Responsible for configuring and managing the ICT devices in accordance with the ICT policies and procedures.
5. Execute and manage the maintenance of all equipment and systems in accordance with the ICT policies and procedures.
6. Provide technical ICT support and respond to staff inquiries in an efficient timely manner.
7. Follow up, manage, and ensure that help desk tickets are entered and resolved in a timely matter.
8. Manage daily telecommunication related -requests and provide monthly analysis reports.
9. Update contact list and telecommunication packages and/or plans.
10. Assist with the purchase of ICT-related items and maintain proper records and documentation.
11. Responsible for the inventory, installation, configuration and the payment documentation of any new device, system or network equipment.
12. Responsible for ensuring network availability and performing regular maintenance checks on all the network devices.
13. Conduct regular visits to sub offices to ensure that the IT infrastructure and users’ IT-related inquiries are being addressed as required.
14. Assist in managing access to ICT systems and ensure the implementation of data security protocols on local ICT devices and systems
15. Monitors and reports ICT expenses and assist with the preparation of ICT operating budgets

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position:

• All NRC PS staff
• ICT Team in CO, RO and HO
• External services providers

جميع الحقوق محفوظة لموقع جوبس.

Competencies

1. Professional competencies

Generic professional competencies:

• Minimum 3 years' Experience
• Bachelor degree in related field
• Previously working with INGOs
• Fluency in Arabic and English, both written and verbal
• Previous experience in performing in complex and volatile contexts

Context related skills, knowledge and experience:

• Strong communication skills, written and oral, be able to communicate effectively, produce reports, and present solutions.

2. Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environments
• Planning and delivering results
• Working with people
• Analysing
• Communicating with impact and respect
• Coping with change
• Managing resources to optimize results

3. Performance Management

 The employee will be accountable for and evaluated on the responsibilities and the competencies, based on NRC’s Performance Management Framework. The following documents and process will be used for performance reviews:

• The Job Description
• The NRC Competency Framework
• Leadership profile and function role mandate for managerial roles
• Step 1 – Performance and development goal setting - planning stage – trial period review
• Step 2 – Regular Feedback by use of the check-in template (Goals & Performance)
• Step 3 – Annual- end term review by use of the end-term performance review template (Goals & Performance)

Additional Information:

Contract duration: Open End.

Working hours: 40 hours/week, Sun-Thu (5 days per week)

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Gaza (open to Gaza strip residents only)

Start Date: ASAP

What we Offer?

You will be working in an international and diverse organization with a dynamic atmosphere.

You will receive support and opportunities to expand your skills and enhance your expertise.

You will be working in our Office in Gaza,

This position is Grade (06) Step (01). Salary & Benefits are based on Gaza Duty Station.

Reports to: Area Support Manager

Recruiter: Dina Saleh

Contract Duration: Open End

Recruitment is being done on a rolling basis so please send in your application at the soonest opportunity, the recruitment will be closed once filled.

Internal candidates: to apply as an internal candidate, log in with your official email or click on Opportunity Marketplace.

We receive many applications for each vacant position, so only shortlisted candidates will be contacted.

Only applications received through the system will be considered. If you face any issues, please send an email to [email protected]   with a screenshot of the problem.

Unsolicited applications not related to this job advertisement will not be considered.

Responsibilities for Internal Candidates       

For more information about NRC's work in Palestine, please check:https://www.nrc.no/globalassets/pdf/fact-sheets/2024/factsheet-palestine-nrc_202405.pdf

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.