Information Technology Help Desk

Established in 1995, BCI was founded to meet the needs of emerging regional ICT markets with a sound knowledge base and a strong network of global partners, BCI has since evolved into a regionally recognized advisor and provider of top of the line services and solutions spanning a range of sectors. BCI is intending to recruit a highly qualified individual to fill the position of:


Information Technology Help Desk.             

Ref. No (HR-ITHD-1)
 

Main responsibilities:
 
-    Respond to requests for technical assistance in person, via phone, and email.
-    Diagnose and resolve employee's end points technical hardware and software issues.
-    Advise user on appropriate action.
-    Follow standard help desk procedures.
-    Log all help desk interactions.
-    Administer help desk software.
-    Track and route problems and requests and document resolution.
-    Prepare activity reports.
-    Maintain system information, changes and updates.
-    On Call 24×7 on a rotational basis.

Qualifications and Skills required:

- Bachelor's degree in a computer systems engineering or Electrical engineering.
- Plus One (1) years of computer engineering experience.
- Excellent computer proficiency (MS Office – Word, Excel and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Certified Microsoft's MCTS.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Strong analytical skills.

Interested individuals should submit their CV coupled with letter of interest to

[email protected]

please indicate job title in the subject line.

Deadline for submitting applications is Wednesday 12/10/2016. Only potential candidates will be contacted for interviews.