IS Help Desk Assistant

UNRWA is the United Nations agency responsible for the protection, care and human development of a population of some 5 million Palestine refugees living in the Gaza Strip, the West Bank, Jordan, Lebanon and the Syrian Arab Republic.  UNRWA is committed to assisting Palestine refugees in maintaining a decent standard of living, acquiring appropriate knowledge and skills, enjoying the fullest possible extent of human rights, and leading a long and healthy life.  UNRWA is the largest UN operation in the Middle East with more than 29,000 staff.   Most of these staff are refugees themselves, working directly to benefit their communities - as teachers, doctors, nurses or social workers. UNRWA is seeking to employ a qualified:
 

 

Location : Gaza Field
Type of Appointment : Fixed Term
Deadline for Application : 8 May 2012
Vacancy Announcement Number : 01-04-2012
Grade : 12
Department/Division : Administration Department

MAIN RESPONSIBILITIES In accordance with Agency policy and procedures, the ideal candidate:
-Acts as a member of the Help Desk team and provides first line support services to all users of ICT, in accordance to established standards and operating procedures including the logging and maintenance of necessary Help Desk log information using available Help Desk tracking software;
-Provides first line Help Desk support services via identification and resolution/escalation of end user reported issues including hardware and software operational problems, access to data and computer resources, utilization of standard software packages and access to central Agency applications;
-Provides formal and on-the-job training on the use of computer equipment and standard software packages;
-Receives and installs new end user hardware and software and maintains an up-to-date inventory of installed computer hardware and software; prepares survey reports for obsolete or surplus ICT equipment and supplies;
-Liaises with maintenance and service vendors to service hardware and supply minor equipment;
-Assists, guides and provides necessary advice to end user queries on access to and use of ICT services;
-Ensures proper installation and update of anti-virus software on all PC equipment and conducts routine check to ensure a virus free computing environment;
-Prepares and supports necessary ICT services for various group meetings and conferences;
-Performs such other related duties as may be assigned.

PERSONAL & PROFESSIONAL COMPETENCIES
-A university degree in information and communications technology, electrical engineering or a related discipline.
-Two years Help Desk experience in LAN computer environment providing user support and training.
-Good command of spoken and written English and Arabic.
-Ability to take initiative and maintain cordial relationship with all concerned;
-Ability to coordinate the work with others, work under pressure and meet tight deadlines;
-Ability to understand rules, regulations and standards and to follow guidelines and instructions;
-Service oriented attitude;
-Ability to provide technical support over the phone; good telephone skills, professional demeanor.
-The incumbent will be required to work outside regular working hours as work priorities demand.
-It is desirable to have work experience with Windows XP/VISTA, PC technology and Microsoft Office XP/2003/2007 suite, and to have experience in conducting formal computer training, and experience or knowledge of UNRWA's operations and computer facilities environment.

CONDITIONS OF SERVICE
-Basic Salary: Monthly basic salary $1,013.40; plus a currency adjustment factor (present rate 11%) and monthly dependency allowance up to $123.25.
-Contract Duration: Three years including 1 year probation period.
-Leave: 30 days annual leave
-Pension: Provident Fund contribution
-Other conditions of service and benefits may apply.

How to Apply
To start the application process, applicants are required to register at http://jobs.unrwa.org by creating a personal profile and completing UNRWA Personal History Form. Please note that UNRWA only accepts degrees from accredited educational institutions. Only applications received through http://jobs.unrwa.org will be considered. Due to the large number of applications received, only applicants short-listed for interview will be contacted.

UNRWA does not charge a fee at any stage in the recruitment process.

General Information

UNRWA encourages applications from qualified and experienced women. UNRWA welcomes applications from qualified candidates with disabilities. 

This vacancy notice is open to internal and external candidates. First priority will be given to fully qualified staff members; second priority to fully qualified external Palestine refugee applicants. An internal candidate with a temporary-indefinite or fixed-term appointment selected for this post will retain his/her current contractual status and entitlements in accordance with current letter of appointment and applicable Area Staff Rules.
UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs.
UNRWA is a non- smoking work environment.
The United Nations does not charge fees at any stage of recruitment process (application, testing, interviewing, etc). The United Nations does not concern itself with information on bank accounts.