IT Assistant

Catholic Relief Services is an international aid agency and has been present in the Jerusalem, West Bank, and Gaza for over 60 years. The CRS JWBG Country Program currently supports development/relief programs and activities in the sectors of youth development, education, humanitarian assistance, and peace & justice.

Position Title: IT Assistant
Location: Jerusalem

Job Summary:
The IT Assistant is the primary contact for all Information and Communication Technology (ICT) issues within the field office S/he is assigned to. The incumbent is responsible for deployment, maintenance and troubleshooting of the interactive communication and collaboration system for the field offices he is assigned to. The IT Assistant’s responsibility is to ensure the network system is running smoothly and virus free, provide system maintenance, ensure data protection and provide end user support. Additionally, the IT Assistant will assist program and M&E staff with design of promotional materials and utilization of video production software (flip video) to allow easier, faster and more efficient project implementation.

Primary Responsibilities:
-Monitor and maintain network system, including internet and antiviral protection, in coordination with JWB IT Officer;
-Maintain CRS information and communication technology procedures and policies;
-Provide end-user support, configuration and maintenance of client computers in the field office assigned. Maintain a logbook of ICT problems and helpdesk requests;
-Ensure client virus protection and disaster recovery support;
-Maintain PBX billing system;
-Be responsible for keeping current records within field office of assignment with regard to IT Equipment in the Property Usage Book, as per policy PPM-EME-ADM-004, Use of CRS Property.
-Design program promotional materials as requested by program staff in West Bank and Jerusalem office;
-Edit and produce video clips utilizing Flip Video for project and M&E purposes of the West Bank program.


Qualifications:
-University degree in a respective field such as Computer Networking, Software development, Information systems, Internet Technologies. Significant work experience in a directly related field will be considered in lieu of a graduate degree.
-At least two years of experience in the ICT field;
-Fluency in written and spoken English; excellent written and oral communication skills;
-As network infrastructure consist of Microsoft based products, knowledge in the following areas is necessary:

a-Windows 2003/2008 network infrastructure including virtual environment under Hyper-V;
b-Windows XP/7 professional client operating systems;
c-Office 2007;

-Antivirus protection strategies;
-Disaster recovery procedures;
-TCP/IP networking;
-PBX maintenance (Panasonic);
-PC hardware.

Interested candidates with relevant education and experience are encouraged to send their CV and a cover letter by email to [email protected] and indicate the position to which they are applying no later than April 1, 2011.