IT/ Operation - جوبس

الوصف الوظيفي

Responsibilities :

Support, Administration , optimization and configuration of company related payment applications software/hardware.
Managing cases, requests and enhancements using online tools and processes
Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
Problem determination, workaround resolution, root cause analysis, major incident management
Deployment of service releases, patches, requests and customizations
Ensure that solution and application support documentation is maintained to the highest quality and accuracy

Other Responsibilities

To assist with the support of internal applications and infrastructure
Creation and distribution of knowledge and information with other team members and the company
Providing assistance and cover for other team members where required

متطلبات الوظيفة

Required Skills

Excellent analytical and problem solving skills.
Practical experience of Linux , Oracle , Windows Server, SQL Server, IIS and networking
Ability to work both independently and as part of a team.
Excellent customer service skills
Understanding of software development cycle.
Excellent written and spoken English
Flexibility - responsibilities may require occasional evening and weekend work

Desirable Skills

Previous experience dealing with support cases or requests via e-mail, telephone and in person
Familiarity with the POS machines, cards and payments applications is advantageous
Familiarity with Android development is advantageous
Requirement gathering and specification planning
Oracle/SQL Server administration or development
Understanding of change and release management

Education and Experience