IT Operation Assistant  

IT Operation Assistant  

Fixed Term Contract GS5 

East Jerusalem 

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender and disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), The Job holders report to a Head of the Unit, Chief or Information Technology Officer, or the designate.
At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

JOB PURPOSE

• Provide WFP Palestine Country office and staff with any requested ICT services and supports in compliance with WFP IT Hardware and software standards.
• Carry out system maintenance tasks such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
  • Setup and maintain of the Local Area Network (LAN) and Wide Area Network (WAN), Multi-Functional Printers, VoIP telephony systems, Wireless Access Points/Controllers, ... etc.).
  • Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
  • Maintain and monitor network and systems, servers, and peripherals, using standard tools to diagnose problems, and identify IT security vulnerabilities or attacks (Viruses, intrusions, and other mal functions).
  • Disseminate and maintain standard materials, such as computer hardware and/or software for WFP main office and all sub offices in the country.
  • Maintain a backup plan to backup all WFP Office/s data on timely basis.
• Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
  • Carry our VMWare administrative tasks and services on VMWare system including running VMWare hosts and machines, Add/Remove/Monitor of VM machines, ... etc.).
  • Carry our Domain Controller administrative tasks and services including Active Directory services, Global accounts, DNS, DHCP, File Server, Print Server ... etc.).

KEY ACCOUNTABILITIES (not all-inclusive)

• Provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
  • Provide training and support of WFP staff in emerging technologies and applications (mainly Office365, Outlook, Unified Communications, VoIP telephony, Digital Services, ... etc.).
  • Provide training and support of WFP staff for Cloud solutions and collaboration applications (e.g., OneDrive, Azure, ZOOM, TEAMS, SharePoint, ... etc.).
• Install, operate, and maintain emergency telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  • Install and maintain mobile telecommunication equipment (such as Digital Radios, BGAN, IRIDIUM, Thuraya, Thuraya IP, ... etc.).
  • Maintain, test Business Continuity and Disaster Recovery Plan, including Telecommuting.
• Setup, configure and maintain information records such as updating web pages and statistical databases, and creating Dashboards to ensure the information is current and well organized.
  • Maintain staff support and request tickets in WFP corporate ticketing system.
  • Store and maintain WFP ICT systems logs or archives of information in database for proper data presentation and visualization using Dash-boards tools.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of BA degree In information technology / Software Engineer or Computer Science  in the related functional area is desirable.
Language:  Fluency in both oral and written communication in English and Arabic 

Experience: 5 years  

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
•  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
•  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
•  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
•  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
•  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
•  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
•  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
•  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
•  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
•  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
•  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
   

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

OTHER SPECIFIC JOB REQUIREMENTS

This section is optional to describe additional responsibilities & knowledge required for the specific job

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

TERMS AND CONDITIONS

Fixed-term Appointment:  an appointment for a continuous period of one year and shall have a specified expiration date and subject to a probationary period of one year, which may be extended to 18 months.

Annual Net Pay Salary:  Fixed Term/ GS 5 

Staff Assessment A staff assessment, comparable to national income tax, shall be applied to the gross salaries and such other payments as are computed on the basis of salary, The assessment shall be calculated at rates set forth in the FAO Administrative Manual.

Duty Station: Jerusalem and Reports To: Senior IT Associate

Dependency allowances: applicable to children up to 18 years of age, or up to 21 years in full-time school attendance

United Nation Joint pension fund a deduction  of 7.9% from the pensionable remuneration will be made from the net salary, the WFP will contribute of 15.8%

Medical Insurance: mandatory for staff member and can be extended to dependents  in a cost sharing

Annual leave: 2.5 days a month and Sick leave: 2 days per month

Official Holiday: 10 days as officially established for each duty station

DEADLINE FOR APPLICATIONS

26 January 2023

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.