IT Solution Analysis & Project Manager

الوصف الوظيفي

Field: Information Technology
Contract Type: Full Time - Permanent
Location: Palestine - Ramallah
Closing date: 05-Dec-2017

Role Summary:

-    Demand Management on IT department to fulfil business needs and demand; such as Commercial Change Requests and other inquiries from different business units.
-    Support in technical documentation to fulfil business needs and translate their business concepts into tangible requirement can be easily managed and implemented by IT team
-    Develop and maintain the CR roadmap to assure delivery on time for all CRs requested by Marketing.
-    Acting as interface with all business unites to: fulfil their needs, log their issues and concerns, follow up internally within IT divisions to handle and close all issues.
-    Support in Budgeting exercise
-    Support in KPIs measurements and calculations for IT teams
-    Support in direct and indirect requests related to big projects like 3G, Rebranding, DR, …etc.

Duties & Responsibilities:

    Planning

-        Develop and maintain CR roadmap
-        Plan projects – if requested- in order to accomplish its goals within constraints such as time, cost and agreed quality standards
-        Schedule tasks, deadlines and milestones for all stakeholders and resources


    Day-to-Day Management

-        Manage daily request from all business units such as commercial change requests
-        Coordinate all project subordinates, other staff, service providers, and vendors
-        Assemble assets required for development team to perform tasks
-        Disseminate production information to production team through task and sub-tasks assignment based on requirements
-        Efficiently and competently manage problems -- when things go off plan (due to scope-creep, changed requirements, missed deadlines etc.) bring them back on plan or create a new plan with the assistance of key-stakeholders
-        Intimately understand the requirements of the project and ensure that work proceeds on-spec
-        Evaluate deliverables prepared by the team to make sure the work meets requirements and maintains a high level of quality


    Reporting

        Provide detailed explanations (written and graphical) of requested reports

    Process

        Create, maintain & constantly look to improve production processes


    Communication

-        Assumes responsibility for establishing and maintaining effective communication
-        Coordination and teamwork with Company personnel and with management.
-        Coordinates functions with related departments, regional offices, and headquarters.
-        Assists and supports Company personnel as needed.
-        Responds to questions and information needs.
-        Keeps management informed of area activities and of any significant concerns.


    Responsibility for related duties as required or assigned.

-    Ensures that work areas are clean, secure, and well maintained.
-    Completes special projects as assigned.
-    Attends meetings as needed.

Work Experience & Qualifications::

Education/Certification:

    Associate degree in business or equivalent education and experience.

    Required KNOWLEDGE:

    Basic understanding of computer operations and accounting.
    Basic knowledge of overall Company operations.

    Experience Required:

-    At least 5 years project management experience.
-    At least 3 years of related telecommunication experience.
-    Background of business system analysis
-    Understanding of billing processes

    Skills/Abilities:

-    Well organized and attentive to detail.
-    Customer and service orientation.
-    Good math and problem solving skills.
-    Able to train others.
-    Strong communication abilities.
-    Able to use PC, fax, phone, and other basic business equipment.

    Reasoning Ability:

-    Ability to deal with a variety of variables under only limited standardization.
-    Able to interpret various instructions.
-    Mathematics Ability:
-    Ability to compute discount, interest, profit, and loss; commission mark-up and selling price; and ratio, proportion, and percentage.
-    Able to perform very simple algebra.

Language Ability:

Arabic and English

Key Performance Indicators:

-    Effective delivery of a Project
-    Ability to lead, organize and work effectively with project teams
-    A global perspective with the ability to understand and work effectively in a culturally diverse organization.
-    Demonstrated leadership qualities such as conflict/issue resolution.
-    Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects

-    Positive, professional business relationships exist with vendors and customers. superior customer service is consistently provided and the Company's professional reputation maintained.
-    Good coordination and working relationships exist with related departments and units. Assistance is provided as needed.

Note: you will be required to attach the following:

- Resume / cv
- Professional Personal Photo.