IT Specialist

DAI is seeking highly qualified candidates for the following position:

IT Specialist

Project: USAID/West Bank and Gaza (WBG) Accountable Local Governance Activity

Expected Start Date: ASAP

Level of Effort: Full-time

Location: Ramallah, Palestine

PROJECT BACKGROUND:

USAID/ West Bank and Gaza (WBG) Accountable Local Governance Activity is a four-year, four months project that aims to improve the delivery of essential public services and to promote inclusive and accountable governance. The Activity interventions will improve service delivery, enhance the effectiveness of municipal operations, strengthen local government unit (LGU) fiscal management, and build resilience to shocks and stressors. The Activity will strengthen municipal responsiveness to citizens’ priorities and concerns, enhance civic engagement in local governance with a focus on under-represented and marginalized groups, and help connect LGUs, civil society, and other institutions to improve service delivery and enhance accountable governance. 

ROLE PURPOSE:

The IT Specialist is responsible for overseeing the IT needs of the project's main and regional offices, including system installations, maintenance, support, and technical advice. The IT Specialist ensures that DAI's established standards are followed and that proprietary project solutions are fully functional, efficient, and cost-effective. This role includes providing user support and managing relationships with outside system support companies as needed.

Responsibilities also include managing and maintaining LANs (Local Area Networks) in the program’s main office and field offices. The IT Specialist will ensure proper backup and restore procedures are followed, maintain network security (antivirus and communication devices), and ensure end users have access to shared files, printers, and email. Additionally, the IT Specialist will conduct IT assessments and prepare reports for grantees and project partners per OIMT standards to ensure appropriate solutions (equipment, software, and services) are provided to beneficiaries.

DAI’s Office of Information and Management Technology (OIMT) will provide training, guidelines, and technical support to the IT Specialist. It is the responsibility of the IT Specialist to keep OIMT informed of issues and/or proposed system modifications (hardware and software purchases) via tools provided by the OIMT IT Operations team.

جميع الحقوق محفوظة لموقع جوبس.

Key Duties and Responsibilities:

Network and System Maintenance:

• Maintain and install local networks (cabling, switches, NIC configuration, TCP/IP, NAT, TCP/IP printing, Windows network, and domain services).
• Maintain WAN connectivity (Internet connection and services, device configuration, and maintenance).
• Maintain servers and server applications (hardware integration, Windows Server maintenance, Hyper-V, Windows updates, software patch management, antivirus maintenance, and monitoring, backup services).
• Install, configure, and maintain client computer hardware and applications (laptops, desktops, MS Windows 10 Pro and 11 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, antivirus installation and troubleshooting).

User Support and Training:

• Provide user support and training.
• Manage and supervise support provided by local companies (ISP or other IT service providers).
• Ensure all tasks are performed in the project’s field offices.
• Regularly communicate with the Home Office OIMT IT Operations team regarding network, system hardware and software changes/issues/updates, and user registration, updates, and termination.

Procurement and Inventory Management:

• Assist in the procurement and evaluation of all technical equipment (including phones, copiers, etc.) in compliance with DAI IT standards and procedures.
• Administer and maintain IP PBX extensions and hardware.
• Communicate with the OIMT IT Operations team regarding the implementation of special features on the system.
• Assist local office managers in properly inventorying IT equipment.
• Conduct IT assessments for beneficiaries and produce reports per DAI OIMT procedures.
• Prepare procurement specifications and SOWs for IT procurements per DAI standards.
• Review all IT procurement requests in TAMIS.
• Assist the Facilities Manager and provide advice in annual IT inventory and software audits.

Compliance and Documentation:

• Maintain a good knowledge and understanding of all policies and procedures as set forth in the project’s Field Operations Policy Manual and DAI Operations Manual.
• Any other duties assigned by the supervisor.

B.      Qualifications

• Completed college education in a relevant field and a minimum of 5 years of relevant experience in IT system administration, maintenance, and user support.
• PC and server support experience.
• Knowledge of Windows Server and Windows Client operating systems.
• Knowledge of Hyper-V virtualization platform.
• Knowledge of Windows network services: AD, DNS, DHCP, WSUS, print and file sharing.
• Experience with IBM Notes Client configuration.
• Experience with Outlook client or O365 services.
• Knowledge of backup and restore services.
• Understanding of physical and logical LAN and WAN infrastructure principles.
•  Experience with communication equipment and VPN services.
• No prior legal convictions for fraud or theft and no prior terminations for cause from a prior employer.
• Demonstrated honesty, trustworthiness, initiative, and self-motivation in handling all assigned tasks.
• Proficiency in English, both verbal and written.

Reporting

The IT Specialist will report to the Director of Finance and Operations.

To Apply:  If you would like to be part of a dynamic project team and are interested in submitting your CV for consideration, please apply through the following link:

Apply Online

Individual position postings including job description and qualifications sought can be viewed at the link provided. Only shortlisted applicants will be contacted for additional information.  All applications must be received no later than Saturday, October 26, 2024.

About DAI: DAI is a global development company with corporate offices in the United States, the United Kingdom, EU, Nigeria, Pakistan, and Palestine and project operations worldwide. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. DAI works on the frontlines of global development. We are committed to shaping a more livable world.

DAI is an equal opportunity/ affirmative action employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.