IT Support Officer

Position: IT Support Officer 

Type: Full Time (35 hours/week) 

Location: Gaza, Palestine

Reporting to: IT Operations Manager (UK) & Finance & Admin Senior Manager (Gaza)

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40-year history. Over the last year support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation in the next five years, our fundraising operations team, consisting of database and supporter care functions, will play a key role in enabling over one million Palestinians to access improved healthcare annually by 2028.

The IT Support Officer will play a crucial role in ensuring the efficient operation of the MAP's information technology systems, specifically within Gaza. They will be responsible for providing technical support to end-users (approx. 100+ staff), troubleshooting hardware and software issues, and assisting with the implementation of Gaza based IT projects. The individual will contribute to maintaining a secure and reliable IT infrastructure, enabling seamless day-to-day operations.  

جميع الحقوق محفوظة لموقع جوبس.

The ideal candidate will be a technically proficient IT professional with strong troubleshooting skills across hardware, software, and networks, particularly in Windows and Android environments. Adept at problem-solving, providing excellent user support, and communicating complex technical concepts clearly. A collaborative team player, comfortable working independently within a dispersed team. Committed to IT security, compliance, and maintaining a secure environment. Flexible and adaptable, ready to respond to urgent needs, including out-of-hours support. Passionate about MAP’s humanitarian mission, with a keen interest in supporting its work in Palestine. 

Please visit the application link to find the detailed job description. 

MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process. 

We offer a well-rounded benefits package that’s designed to ensure our employees feel supported and valued, both professionally and personally.

Please send your CV and a cover letter using the application link and apply using the “apply now function”. Your cover letter should explain how you meet the essential and desirable position requirements and why you feel you would be a suitable candidate for the role of IT Support Officer 

**NB: MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.        

**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting.