IT Technical Support Officer

BrandsLine, one of Badri&Hania Corporate Group companies, has been established as an investment company in Gaza Strip to be operating both in Gaza Strip and the West Bank. BrandsLine aims to be one of the leading Palestinian investment companies building its growth through wise investments in commercial and industrial businesses of international brands.

Position: IT Technical Support Officer
Location: Gaza
Type of Contract: One year (Renewable)
Deadline for Application: 18/07/2016
Department/Division: IT Department

Job Description:

IT technical support officers are mainly responsible for the smooth running of computer systems, technological devices and networks, and ensuring users get maximum benefits from them, position holder will be responsible for:

-Installing and configuring computer hardware, operating systems, cameras, monitoring systems, firefighting system and their corresponding applications
-Monitoring and maintaining computer systems and networks.
-Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
-Replacing parts as required.
-Providing support, including procedural documentation and relevant reports.
-Following diagrams and written instructions to repair a fault or set up a system.
-Supporting the roll-out of new applications.
-Setting up new users' accounts and profiles and dealing with password issues.
-Responding within agreed time limits to call-outs.
-Working continuously on a task until completion (or referral to third parties, if appropriate).
-Prioritizing and managing many open cases at one time.
-Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
-Testing and evaluating new technology.
-Conducting electrical safety checks on computer equipment.

Qualifications:

-Bachelor degree in Mechatronics,Computer Engineering, Information Technology orany related field.
-Proven track record of portfolio in the field of technological devices configuration, maintenance and programming. Professional Working Proficiency in English Language.
-Scientific knowledge at hardware and software programs.

Skills:

You will need to show evidence of the following:
-The ability to think logically;
-A good memory of how software and operating systems work;
-The ability to work well within a team;
-Problem solving skills;
-The ability to prioritize your workload;
-Self-learning skills;
-Attention to detail.
 

How to Apply:

Qualified candidates are invited to submit their resumes and cover letters to
 

[email protected]

an email titled  "  IT Technical Support Officer " no later than Monday July18th.We thank all applicants for their interest, but regret that only short-listed candidates will be contacted.

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