Marketing Officer

الوصف الوظيفي

Palestinian Tractor & Equipment Company is the CATERPILLAR dealer in Palestine is looking to recruit a female marketing officer

Responsibilities include, but are not limited to, the following:

MarCom & E-Business Coordinator

Key responsibilities:

-Marketing Communications
-Branding
-Advertising & Promotion
-Events & Public Relations
-E-business & Web
-Social Media

CRM & CEM Coordinator

Key responsibilities:

Customer Relations Management

-Data content, data integrity, data mining and cleansing
-Identify, create and distribute sales opportunities & leads
-Maximize utilization of CRM tools and processes.

Customer Experience Management

-Capture Voice of customer, identify critical requirements and lead customer experience projects.
-Manage complaint handling system and ensure timely resolution of customer issues

Customer Loyalty Surveys

-Identify expectations, measure satisfaction index
-Ensure complaints are addressed through a robust recovery process.

Market Research / Intelligence/Analysis

-Perform systematic model building, data collection and problem analysis on potential sales of products & services as well as on competitors' activities
-Interpret data, formulate reports and make recommendations based upon research findings in terms of marketing methods, advertising, promotion, distribution and pricing of products or services.

Qualifications:

-A degree in either Marketing, Communications, Business and/or related fields is preferred
-Strong English written and verbal
-Strong presentation and interpersonal communication skills
-Strong analytical skills and ability to provide recommendation based on insights
-1 year experience is recommended
-Knowledge of the ICT sector is an advantage

Interested and suitable candidates are encouraged to send their CVs to