Monitoring, Evaluation, Accountability & Learning Officer

Action Against Hunger (AAH) is a humanitarian, non-governmental, non-political, non-denominational and non-profit making organization working in the Palestinian Territory since 2002.

Action Against Hunger is recruiting for its Hebron office a

Monitoring, Evaluation, Accountability  & Learning (MEAL) Officer

For 12 months upon the availability of funds

General Objective

The overall responsibility is to assist in the developing and implementing the MEAL system, tools, and plans, and support the office team in data analysis, processing, marketing of data, and reporting.  

Key Activities:

 Objective 1. Oversee and/or participate in field visits and data collection needs as per the MEAL Minimum standards and the information needs of the mission.

• Plan with the Head of Unit and other MEAL team the needed field visits on a weekly basis
• Make the necessary arrangements before the field visits: study the area (secondary sources analysis, follow-up access with facilitation letters, arrange meetings and discussions with key informants/partners, etc.)
• Follow up proactively with program, technical and logistic teams to ensure MEAL movement plan is submitted and approved on weekly basis.
• Coordinate with Heads of Project to plan field visits based on project workplan, MEAL Plan, taking into consideration donors’ requirements and context changes.
• Provide monitoring reports and suggest corrective measurements as needed based on the field visits and data collected.

Objective 2. Ensure effective Monitoring, planning and follow-up of MEAL systems and ensure findings are timely shared with Technical and Program Department following system in place for utilisation to improve quality of interventions and learn.

• Perform monitoring of activities in the locations where project activities are implemented as per MEAL plan and ad-hoc requests of Program Department.
• Design Tools and perform post-completion monitoring/evaluation in the locations where project activities are implemented as per MEAL plan, to measure impact of AAH intervention in the West Bank.
• Provide reports on monitoring activities monitored / evaluated, systematically documenting best practices, grey areas, conclusions, and recommendations.
• Feed MEAL Management staff with successes observed and challenges, lessons learnt and recommendations on best practices.
• Work with MEAL staff to ensure documentation through different mediums (pictures, stories, leaflets, posters etc.) following system in place.
• Review and clean data reported by field monitors before further sharing with AAH Senior Officers and Head of MEAL.
• Maintain regular contact with beneficiaries, community leaders, municipality representatives and other (I)NGOs to monitor the context and the needs, and expand the MEAL Key Informant Database
• Assist in identifying areas prone to exploratory assessments through context monitoring.
• Conduct interviews at different levels in person or remotely (telephone call), on paper or mobile.
• Analyse information gathered, write a report, and develop visualisation if relevant, and propose recommendations.

Objective 3. Follow-up MEAL plans assigned accordingly.

• Present the MEAL content and data during the kick-off meeting.
• Conduct a routine meeting with the project team to receive updates on the implementation status and ensure the MEAL activities are on track and necessary information is generated; share the information with the rest of the department.
• Actively participate in creating a full M&E system per contract; the MEAL system should include yet not limited to: Theory of Change, Results Framework, MEAL Plan, Indicator Performance Tracking Table
• Act as a focal point for the assigned specific contracts, informing MEAL colleagues about updates to ensure the needed MEAL activities take place (field visit, data collection, etc.) and the info is delivered (reports, surveys, etc.) as per the grant timeline.
• Keep track of activity implementation and the progress against indicators.

Objective 4. Manage feedback and complaint mechanism (FCM) and ensuring accountability and cross-cutting themes are guiding everyday works.

• Manage AAH beneficiary Complaints and Feedback Mechanism by receiving and filing complaints based on pre-established protocols.
• Support the Head of MEAL Unit to disseminate information on AAH Complaints and Feedback Mechanism beneficiaries, staff and partners have constant information about AAH programs and feedback mechanism. Ensure the follow-up of complaints and feedback.
• Conduct field visits on a frequent basis to community project sites to monitor community stakeholder participation, project activities, provide technical assistance and troubleshoot along with the team.

جميع الحقوق محفوظة لموقع جوبس.

• University degree (BA in engineering, data science, humanitarian work, or any related field)
• Mandatory previous field experience in assessments, data gathering, interviews, information triangulation/verification, and report writing.
• Knowledge in principles, tools and practices of monitoring and evaluation programs.
• Demonstrated experience in data analysis (qualitative and quantitative) and reporting skills.
• Strong communication skills to interact with both vulnerable population and key stakeholders.
• At least two years of related previous professional experience.
• Knowledge in any of the following fields: Food Security and Livelihoods (FSL), WASH, Nutrition & Health.
• Experience with Humanitarian organizations is an asset.
• Strong analytical skills.
• Good in reading, writing and speaking both Arabic and English.
• Word, Excel, Power Point, KOBO.
• Frequent travels to project targeted areas in the West Bank (50% of time)
• Solid organizational skills: the ability to be flexible and work well under pressure in a fast-paced multi-tasking environment.
• Valid driving license and proven driving skills.

Action Against Hunger is an equal opportunities employer. Women are encouraged to apply for this position.

Action Against Hunger has commitment to protect all persons we come into contact with through our work, including children and At-Risk adults. Action Against Hunger has ZERO TOLERANCE towards all forms of harm and abuse, including sexual abuse and sexual exploitation. We take concerns and complaints relating to Safeguarding issues involving our Staff, Associated Personnel, Partners and Suppliers very seriously and will take action to vigorously investigate and manage any violations or alleged violations of our policies.

We will only consider the candidacies received by our online service. Please click in the following link to access to the service:

LINK: Monitoring, Evaluation, Accountability & Learning (MEAL) Officer

Applications will be accepted up to the 30th of September 2023 included.

Only those candidates pre-selected for a test and an interview will be contacted.