Program Coordinator

Location: Ramallah, West Bank

Position Status: Full-time, Regular

Salary Level: 3A

Duration: one year with a possibility of renewal

Department: PTP Program

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team

Mercy Corps is implementing a USAID funded program focused on increasing the Palestinian SMEs trade facilitation capacity through capacity-building for Palestinian businesses, small grants facilitation, and business-to-business activities.

The Position

The Program Coordinator (PC) will provide programmatic and administrative support and will work with a network of local and multinational partners and stakeholders on issues concerning trade, business development, training, employability, capacity building, and economic development. The PC will work closely with the Program Director on all aspects of the program and provide effective and efficient support to ensure smooth implementation including organizing and following up on trainings; programmatic, administrative, and procurement support; preparing online google forms, report writing and information gathering.

The PC will also follow up with finance department on payments preparations, as well as preparing USAID Mission Order 21 requests, and program records keeping. The PC is also responsible for the Mercy Corps’ “Community Accountability and Reporting Mechanism (CARM)” component for this program, including documentation of the feedback received from the community and stakeholders through the hotline, emails, complaint boxes, and other feedback channels.

The PC will also collect and report on monitoring, evaluation, and learning (MEL) data, and assist the Mercy Corps’ Program Director to establish required M&E plans and facilitate the accurate collection of relevant data in order to measure program progress. The PC will also work closely with Mercy corps’ Palestine MEL team and the MC Palestine PAQ unit.)

Essential Responsibilities

PROGRAM

• Coordinate in the planning and set up of activities, including engagement with relevant partners and other key stakeholders.
• Support in organizing trainings, workshops, and field visits as required.
• Follow up with targeted SMEs and participants on of their application and their progress reports.
• Participate in meetings related to the program with international donors and local stakeholders.
• Prepare regular reports related to the progress of the program activities.
• Ensure the compliance of the program operations with the policies and regulations of Mercy Corps and USAID (Mission Order 21 vetting).
• Capture and share photo documentation for all key activities.
• Write minutes of meetings and working group meetings.
• Work with the logistics department on arranging transportation for participants.
• Review and prepare documentation on the procurement of goods and services, and support contract tracking.
• Provide administrative support to the organization of events, meetings and workshops.
• Maintain and organize up-to-date hard and electronic files for easy access and retrieval. Ensure safekeeping of confidential materials.
• Work with Mercy Corps- Palestine MEL Manager on data collection and data entry (i.e. TOLA).
• Follow up on procurement activities with MC procurement and Finance team.
• Follow up on permit requests and distribution of permits.
• Travel to various parts of West Bank and Israel in coordination with Program Director.
• Prepare and follow up on ”RPS on demand” supporting documents for various suppliers, trainees and companies, including USAID’s Mission Order 21 regulations.
• Update and maintain program’s participant database including data entry.
• Performance of work beyond normal works hours (as required).
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its mission.
• Other duties as required.

Community Accountability and Reporting Mechanism (CARM):

• Get the needed training on Mercy Corps’ CARM system.
• Provide needed support to Mercy Corps’ CARM implementation and collaborate with the CARM team to apply CARM process.
• Market CARM to participants and encourage them provide feedback via available channels.
• Help to support partner capacity building in the area of Safeguarding. 

MEL - Monitoring, Evaluation & Learning:

• Collect and report on monitoring and evaluation data and maintain relevant program files and support documents following Mercy Corps and donor regulation requirements.
• Update and maintain program’s participant database including data entry.
• Conduct DQA-Data Quality Assurance on program indicators, selection process of beneficiaries, indicators measurement, and documentation of participants’ information.
• Conduct field visits, joint visit, spot visits and random checks for the implemented activities to ensure the quality and progress of the implementation as per the agreed plans.
• Collect success stories from the field, conduct focus group /Key informant interviews with the beneficiaries and provide insight of program implementation through field monitoring reports.
• Distribution of program monitoring surveys.
• Work closely with Mercy corps’ Palestine MEL team and the MC Palestine PAQ unit.

Supervisory Responsibility  NA

Accountability

Reports directly to: Program Director

Works directly with: PTP Program, Admin, Finance and Procurement departments, as well as program partners and participants.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

جميع الحقوق محفوظة لموقع جوبس.

Minimum Qualification & Transferable Skills

• University degree in English, business administration, economic development, information management, or any other related field.
• A minimum of three years of work experience in a relevant field. Experience in information management, administration or a highly organized role in other fields will be of value.
• Willingness to engage in problem-solving and troubleshooting.
• Excellent computer skills, including expertise in MS Office, Google Drive applications, Photoshop, and digital camera technology.
• Strong organizational skills.
• Willingness to interact effectively with international and national personnel.
• Ability to perform several activities simultaneously, while maintaining a controlled presence.
• Strong team player and communicator.
• Understanding of the local and regional social, political, and economic context, and a talent for communications with people across all levels of society.
• Excellent writing skills in English and Arabic.
• Well-versed in utilizing social media platforms and the latest electronic publishing and graphics methods.

Success Factors

The successful candidate will be capable of multi-tasking, excellent time management, facilitation, and communication skills with strong personality, have initiative, drive, and energy, and experience engaging with partners form the civil society and private sectors. The ideal candidate will have the ability and curiosity to work comfortably and effectively with team members of varied work styles and cultures, follow procedures and meet deadlines with flexibility and creativity in planning and problem solving. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Qualified people with disabilities are highly encouraged to apply.

Interested candidates are encouraged to apply online HERE no later than 14:00 on Thursday 29 February 2024.  Only short-listed candidates will be contacted.