Reception Centre Site Management Assistant

Position:                              Reception Center Site Management Asisstant (6)                     

Contract duration:              3 months

Location:                             Gaza

Starting Date                      ASAP

“Due to the emergency situation and the need for the position , this job might be filled before the end of the vacancy announcement”.

I-Background on ACTED

ACTED is an international NGO registered in France. ACTED’s vocation is to support vulnerable populations affected by wars, natural disasters and/or economic and social crises, and to accompany them in building a better future. ACTED started its activities in the occupied Palestinian territory (oPt) in May 2007. ACTED is currently implementing projects covering multiple humanitarian / development sectors, funded by of a variety of international donors, which aim at protecting vulnerable households and strengthening civil society actors across the oPt. ACTED oPt offers a dynamic, rigorous and knowledge-orientated working environment.

II-Country Profile

In the occupied Palestinian territory, ACTED is both committed to humanitarian assistance and long-term development. ACTED strives to strengthen the economic capacities of communities, consolidate civil society organisations, and provide emergency assistance to the most vulnerable, rural communities in the West Bank, East Jerusalem and Gaza. ACTED currently seeks six Reception Center Site Management Asisstants for its humanitarian operations in Gaza.

“ACTED has a zero-tolerance approach to sexual exploitation, abuse and harassment (SEAH) and ensures that only those who share and demonstrate our values are recruited. All candidates will be subject to satisfactory references and screening checks in line with legal requirements. Any candidate offered a job will sign ACTED’s Code of Conduct and related policies as part of their work contract. All staff are expected to abide by the standards of behaviour outlined in those documents.”

III-Position Profile

Project implementation

Service provision and partner coordination

• Ensure IDPs are able to access the support services provided by Site Management teams at the reception centre this could include but are not limited to; management of the reception desk, telecommunications support, transportation support and information on service provision and planning their onward journey
• Monitor service provision at the centre using agreed tools, including through observation, conducting assessments, and collecting inputs from service users. Record and report data in a timely and accurate manner.
• Support coordination with all humanitarian partners and stakeholders working in the Reception Centres, on a day-to-day basis

Information Management

• Ensure service mappings and referral mechanisms are regularly updated to ensure dissemination of accurate information
• Conduct data collection on population movements and needs of service users as instructed by line management
• Submit timely and accurate reports and data
• Participate in assessments and data collection exercises as needed
• Ensure information is shared back with partners and communities

Communication with communities and accountability

• Conduct Communications with local communities surrounding the sites, including regular outreach to the community and information campaigns, supported by daily workers as needed
• Implement Complaints and Feedback Mechanism (CFM) activities in each of the centres: receive complaints, make referrals and ensure feedback is received, and ensure good data management, ensure closure of complaint within 14 days

Protection mainstreaming

• Ensure to work in close coordination with the Protection partner supporting service users through the centre reception desk
• Support vulnerable persons including through referral to protection partners, and support vulnerable persons at specific events (e.g. distributions, registration)
• Ensure referrals to Protection actors are conducted on an efficient and timely manner
• Provide Psychological First Aid on a needs basis
• Consider gender, protection, and GBV concerns in all aspects of activities
• Promote and adhere to Acted’s Prevention of Sexual Exploitation and Abuse policy
• Promote participation and representation of women, youth, people with specific needs, and marginalised groups in all Site management and partner activities
• Ensure confidentiality is respected in all activities

Support access to in-Kind assistance

• Support service users to be able to receive in-kind assistance as and when available, this could include but are not limited to provision of in-kind items and services such as; hot meals provided by WCK, medical services, protection services and in-kind SNFIs
• Ensure provision of in-kind assistance items are conducted in a dignified manner
• Ensure referrals and access to in-kind frontline services are well coordinated with partners at the centre and clearly communicated to service users

Project management and reporting

Planning, Implementing and Reporting

• Attending regular staff coordination meetings
• Excellent liaison with other Team Members, ensuring consistency and coordination of activities in the site
• Timely reporting on problems and challenges in the sites to the line manager
• Timely reporting on security and safety incidents, including fire, eviction and any other possible hazard in the site to the Site Focal point/Manager and to the line manager
• Timely submission of weekly report, information products and updated databases as requested by the line manager
• Timely submission of internal progress reports (weekly, monthly and ad hoc donor reporting)

Logistics

• Share accurate and precise request for in kind assistance to be procured or distributed from the stock, based on the needs identified on the ground, with line manager
• Confirm quality of material selection if and when applicable
• Ensure a proper management and use of the project assets and stocks

Transparency and Compliance

• Ensuring compliance to Acted internal procedures and donor procedures
• Accurate record keeping of project documentation, including photos and proper filing of meeting minutes, databases, attendance sheets, assessment reports/documents, review and updating of databases etc., in soft and hard copy

Others

• Provide translation of various documents (e.g. reports, minutes, beneficiary lists, information signs ) upon request of the line manager
• Perform any additional task as requested by the line manager

جميع الحقوق محفوظة لموقع جوبس.

IV-Qualifications:

• Bachelor degree in a relevant field.
• At least 1 years’ experience in a project implementation position in an NGO;
• Experience in Protection and/or CCCM programming is desired but not compulsory
• Experience in information management is desired but not compulsory
• Excellent communication skills; approachable and good listener;
• Excellent team-working skills;
• Strong problem solving initiative and flexible;
• Good written communication skills;
• Good computer literacy, including use of smartphones and MS Office (Word and Excel);
• Good verbal and written English skills is of benefit;
• Knowledge of multi-sectoral humanitarian response, including Protection, WASH, Shelter, and emergency distribution is of benefit;

V-Submission of applications:

Interested candidates are invited to send CV, and three references (in English) no later than March 28th, 2024 to: ([email protected]), indicating the position (Reception Center Site Management Asisstant) in the subject line.

The selection committee will review all applications as they are received. All applicants must meet the minimum requirements described above, and those unable to meet these requirements will not be considered. 

Only shortlisted candidates will be contacted for an interview. No telephone inquiries will be received.