Reservations Clerk

الوصف الوظيفي

Overview:

The Reservations Clerk will provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.

Key Duties & Responsibilities:

Maintain complete knowledge of:
- a) All hotel facilities/services, hours of operation.
- b) All guest room layouts, bed types, decor, appointments and locations.
- c) Room availability for any given day.
- d) Restricted dates, rates and room types.
- e) All room rates, packages and promotions.
- f) Specific arrangements between hotel and travel agencies, corporate reservations center.
Access all functions of the computer system.
Process all reservation requests, changes and cancellations received by phone, fax, mail, internally and through corporate reservations center or travel agencies.
Describe room accommodations and all amenities.
Obtain all designated information to book a reservation.
Accommodate special requests and designate such in system.
Verify availability.
Suggest alternate dates for sold-out dates.
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Relay accurate information on transportation arrangements from airport to hotel; input and document such requests.
Set up proper billing accounts (i.e., sharewiths, room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits.
Verify all reservation information with guest to ensure accuracy.
Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
Document all information for manual reservations on designated form.
Input all manual reservations into the system.
Process confirmation letters.
Set up group room blocks in the system.
Book group reservations against the room block.
Input group rooming lists.
Monitor group cut-off dates and review with Sales or group contact.
Review group resumes and convey all pertinent information in the system to appropriate personnel.
Monitor and maintain wait lists daily.
Compile and maintain information for daily/weekly/monthly reports.
Review status of assignments and any follow-up action with on-coming Agent.
Coordinate group reservations with hotel manager
Coordinate arrivals/departures with the Housingkeeping department
Coordinate with F&B Department

متطلبات الوظيفة

Education, Skills and Experience

Jerusalem ID Holder a must
BA
guest/customer relations experience, preferably in a hospitality environment
Strong working knowledge of relevant computer software including MS Office and booking and payment systems.
Experience with (Optima Reservation System)

Key Competencies and Qualities