Restaurant General Manager (RGM)

الوصف الوظيفي

The ACRFF (KFC, PIZZA HUT) has a position open for Restaurant General Manager (RGM) in its KFC Dura Branch. The closing date for applications is 30th of June. Interested persons should submit an application with a resume and a cover letter.

PURPOSE OF THE JOB:

To lead and oversee the management of all aspects of the KFC restaurant business.

Through coaching, developing, motivating and engaging all in store employees, create a culture to be proud of.

Through ‘beat year ago’ mentality you will ensure the continued growth and success of the KFC brand by developing and communicating a breakthrough strategy which delivers outstanding business results.

JOB FUNCTIONS. (Include % of time spent on each function.)

PEOPLE – 30%

All employees understand the relevance of the HWWT2 principles to their roles and live and breathe the principles on every shift.
Utilize the KFC Bench Planning process, effectively managing staffing levels and recruitment ensuring your restaurant is staffed to optimum at all times. Actively utilize recruitment systems and tools (posters, HMS, realistic Job preview) and consistently recruit in line with KFC Palestine’s Equal Opportunities Policy.
Rigorously follow legislative requirements associated with recruitment of employees – WTR, Visa Restrictions.
Follow up with new starters ensuring they have returned all relevant ‘New Joiner’ paperwork prior to commencing their employment with KFC Palestine.
Proactively manage and oversee all new joiners through their Induction and in store Training Timetable.
Maintain up to date personnel files and training records for all employees.
Conduct and complete robust Performance Appraisals and IDP’s with all managers and employees in line with the company guidelines and timescales.
Proactively develop team members and managers, ensuring a robust ‘talent pipeline’ is in place.
Plan and facilitate regular Management and Team meetings in line with KFC Palestine’s Success Routines. Meetings should be informative, interactive and business relative. Capture meeting minutes and follow up.
Proactively and consistently manage all in-store Employee Relations issues. Utilize CRONER, at the earliest opportunity, so that all issues are managed in line with statutory requirements and employment law, updating Area Coach and HRM, as appropriate.
Track team absence, taking action in line with KFC’s absence management policy where appropriate. Manage team holidays in line with the needs of your business.
Drive a high-performance culture in store. Proactively utilize KFC Palestine’s Performance Improvement Process with individuals identified as not meeting expected performance levels.
All statutory and company Health, Safety and Food Hygiene regulations must be strictly adhered to at all times and corrective action taken in a timely manner as necessary.
Actively promote safety and well-being of every employee, customer or contractor in line with company policy as outlined in CSL.
All employees to be fully trained on fire procedures, Health & Safety, Food Hygiene and Security/Robbery procedures.
Company Security Procedures to be rigorously followed in order to ensure the security of people, premises, stock, equipment and monies at all times.

CUSTOMER – 20%

Create a customer focused environment which is appealing to KFC’s diverse customer base
Rigorously complete period CER evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Rigorously follow up on CER Action Plans, completing actions in a timely manner.
Manage all customer complaints in line with company policy, escalating issues to Area Coach, where appropriate.
Fully comply and adhere to RGM Success Routines.
Regularly review CHAMPS reports. Develop and communicate a period CHAMPS plan, utilizing relevant company tools (OCL’s, Coaching) to ensure the restaurant is consistently achieving the company standard.
Organize quarterly ‘Customer Round Tables’ to highlight operational highs and lows of the restaurant. Develop and communicate to all employees an action plan to drive consistent improvement and address lows.
Robustly follow up on any issues arising from EHO audits, plan to ensure corrective action is taken in a timely manner as required.
Utilize company tools and reports so that your store consistently provides an excellent level of customer service (e.g. prep for peak, gold standard reports).

SALES- 30%

Through exceptional operational standards and a ‘maniacal’ approach to customer service, consistently seek to maximize the sales in your restaurant. Set and communicate Bold Sales Goals to the team, striving to

consistently exceed sales targets.

Create and execute local marketing activities to optimize potential sales growth.
Understand your local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business.
Build Know How of surrounding KFC restaurants, sharing best practice across area and region.
Develop a strong sales culture in your store, setting team members and managers clear sales targets for every shift.
Manage team member incentives and drive regular recognition in store.
Points of sale to be up to date at all times and team trained on all new products enabling them to drive sales.

PROFIT – 20%

Maximize the profitability of the restaurant by understanding and controlling all restaurant costs (e.g., labor, food). Monitor daily, weekly and periodically to ensure alignment to AOP targets.
Develop a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs. Accurately forecast sales and labor to reflect trends and promotions.
Accurately complete management schedules one month in advance and submit to Area Coach.
Prepare and plan for periodical Balance Score Card review with Area Coach
Prepare and plan for weekly conference call, consider and analyze all relevant information in advance.
Actively utilize system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies.
Complete a robust financial audit periodically and communicate results to Area Coach along with Action Plan to drive improvement, where appropriate. Rigorously follow up on official financial audit action plan completed by Asset Protection.
Robustly and regularly review and analyze daily, weekly and monthly paperwork with particular focus on manager’s diary, shift success routines book and food safety management system. All Management folders to be maintained in line with success routines.

GENERAL

Deputize for Area Coach if and when required
Provide support for KFC restaurants within your area, as required
Attend Area Meetings
Attend RGM ‘Round Tables’, if and when required
Manage new product roll outs
Involvement in Area/Regional Projects, if and when required
Act as an ambassador of KFC at community/commercial events
Embrace and embed new and/or changes to KFC Palestine/YUM! systems and processes.

WORKING RELATIONSHIPS:

Area Coach
Human Resource Business Manager (HRBP)
Training Manager
Payroll
RSC personnel, as appropriate

متطلبات الوظيفة

KNOWLEDGE AND SKILL REQUIRED:

Previous experience of managing a diverse workforce
Commercial Awareness
Understanding of P&L
Demonstrates strong Sales Focus
Coaching
Basic HR/ER knowledge (disciplinary/grievance process)
Customer Mania
Strong Communication skills, at all levels
Presentation Skills
A track record of developing people
Degree level education preferable.
Excellent knowledge of Microsoft operating system to include Outlook, Excel, Word.
At least intermediate level of English is necessary.