Sales and Operations Officer

About House of Crafts:

PalTrade has partnered with the UNDP to implement a project titled “Handicrafts Service Company”, which will see the establishment of an innovative Service Company called the “House of Crafts- HoC” in the handicrafts sector. This company aims to provide holistic business support to stakeholders in the handicrafts sector to improve their readiness for ethical sourcing markets and to establish sustainable linkages with global markets.

The company is expected to simultaneously leverage the uniqueness of Palestinian handicrafts and help producers showcase their value-based offerings, building on the unique culture, traditions, geography, ethical and sustainable practices for which there is a growing global market.

Job Location: Ramallah, Palestine

Job Description:

The Sales and Operations Officer will be responsible for managing the day-to-day operations of the company, as well as maintaining and developing relationships with clients in the high-scale handicrafts industry. Key responsibilities include communicating and bringing in new buyers, timely delivery of orders, negotiating prices and terms with vendors, implementing sales strategies, managing inventory and logistics, and providing customer service. The successful candidate will be a strong leader with excellent communication, negotiation, and problem-solving skills, and the ability to work independently and manage multiple tasks simultaneously.

جميع الحقوق محفوظة لموقع جوبس.

A Sales and Operations position will be involved in a variety of responsibilities, including:

• Identifying and pursuing new business opportunities and partnerships with clients in the high scale handicrafts industry
• Managing and maintaining relationships with existing clients and vendors
• Negotiating prices and terms with vendors and clients
• Developing and implementing sales strategies and plans to meet or exceed sales targets.
• Managing the day-to-day operations of the sourcing company, including inventory management, logistics, and supply chain management
• Creating and monitoring sales and operations metrics to measure performance and make improvements.
• Collaborating with cross-functional teams, such as marketing and product development, to ensure the successful launch and promotion of new products.
• Keeping abreast of industry trends and market conditions to inform business decisions.
• Building and leading sales and operations to achieve company goals.
• Provide customer service and ensure customer satisfaction.
• Directing, optimizing, and coordinating full order cycle in partnership with a local shipping company
• Performs quality controls by ensuring all goods received and shipped are in alignment with specifications and quality requirements.
• Coordinate and manage the logistics of orders, including scheduling and tracking delivery of goods to buyers.
• Track and maintain inventory levels/production capacity of producers, ensuring that products are available when needed.
• Communicate with producers to follow up on orders, resolve any issues, and maintain positive relationships.
• Support the overall operations and logistics efforts of the company.

Qualifications and Experience:

The ideal candidate for this position would have a BA degree in addition to  background in sales and operations, with experience in the high scale handicrafts industry

Strong leadership, communication, and negotiation skills are essential, as well as the ability to work independently and manage multiple tasks simultaneously.

Job Requirements

• Minimum BA degree with 4 years of relevant working experience in Sales and Operations, with adequate knowledge in the handicrafts sector
• Knowledge of inventory management and supply chain management principles and best practices
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office and familiarity with CRM and ERP systems
• Fluent in Arabic and English
• Excellent written communication skills both in Arabic and English
• Valid driving license

Interested and qualified candidates can send their resume and your cover letter to this e-mail [email protected] no later than Wednesday 3rd of May, 2023 12:00 PM