Salesforce Manager

 SFDC RESPONSIBILITIES

Overarching strategic and day to day management of SFDC environment

This includes but is not limited to;

- Setting up and managing user permissions and allocation of licences
- Managing relationship with SFDC representatives, and integrating new SFDC updates into our system.
- Lead Allocation: Uploading lead lists, maintaining the correct allocation of leads to Sales Team, and ensuring lead flow is uninterupted
- Updating and Maintaining information fields on User Interface

General Administration Responsibilities

Manage third party resources for SFDC development and third party application relationships

This includes but is not limited to;

- Integrating new ups into current operational flow (e.g. setting up Hoopla Sales Dashboard)
- Provide data and analytics support, including Data Integrity activities involving Salesforce, Integrations and Reporting

This includes but is not limited to;

 - Creating and updating reports used by management team to reflect process changes
 - Providing general business intelligence based on information flow through the Salesforce environment.
 - Ensuring Dashboards are pulling correct and up to date information
 - Work across sales and other teams to develop and maintain necessary operating procedures and systems

This includes but is not limited to;

- Working with Managers to help develop best practice procedures, and ensure that the process flow is correctly managed on Salesforce
- Ensuring that team is correctly trained and oriented on internal updates made to the SFDC environment.
    
 ZENDESK RESPONSIBILITIES

- Setting up macro responses for job seekers and employers
- Stepping in when support needs help answering tickets
-  Advising on customer complaints or issues
- Managing FAQ page
-  Creating JIRA tickets for product requests and enhancements from the Sales/AM teams

 PRODUCT CERT RESPONSIBILITIES

 - Updating Product Cert document/training materials with new products and features
 - Updating Harri Dev site for Product Cert training
 - Creating Product Cert profiles/arranging Ramallah team to add candidates
 - Testing new hires on Product Cert
 

 OMIS/LEAD GEN RESPONSIBILITIES

 - Updating URLs for OMIS searches
 - Checking/Managing lead quality
 - Updating marketing team on lead source data
 - Cleaning leads when OMIS team is out of office
 

 REQUIREMENTS

 - Familiar with design and administration for both out of the box and custom SFDC objects
 - Expertise in all functions in the SFDC declarative interface -- custom & formula fields, layouts, processes, workflows, validation rules, buttons, etc.

 - Basic knowledge of visualforce and apex, or a willingness to learn your way around
 - Experience with integrations including, but not limited to Pardot, Zendesk, and phone solutions
 - Strong organization, analytical, and communication skills
 - Ability to multitask

Interested applicants are to submit applications directly online

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