Service Advisor

• Sell additional products, services and repair works in a professional manner.
• Ensure customer awareness of all products and services available.
• Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repair.
• Maintain effective liaison with sales, parts and workshop teams.
• Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, and materials are current and in first class condition.
• Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
• Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so.
• Notify customers promptly of completion of work.
• Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed.
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Supervisor and/or Customers Relationship Department.
• Initiate job documentation and maintain customer records and follow-up systems.
• Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable).
• Document all warranty work as per Mother Company requirements and retail policy and ensure the customer signs for all work undertaken.
• Accurately maintain departmental systems.
• Undertake other tasks and responsibilities as requested by the direct manager.

جميع الحقوق محفوظة لموقع جوبس.

EDUCATION & TRAINING

1. BA or Diploma in Mechanical or Mechatronics Engineering.
2. Driving License.

KNOWLEDGE & EXPERIENCE

1. A minimum of two years’ experience in same field.
2. Previous technical / service experience desirable.
3. Computer skills, including experience of operating word processing and database packages, email and internet.
4. Proven track record in delivering excellent customer service.

SKILLS & ABILITIES

1. Teamwork ability.
2.  
3. Communication and interpersonal skills.
4. Ethical behaviour.
5.  
6. Open-mindedness.
7. Self-confidence.
8. Create and maintain positive working relationships.

[email protected]