Store Executive

• Provide appropriate solutions and answers to the customers' questions and/or problems.

• Taking all the opportunities to promote our products & services (initial sales and up selling).

• Participating in the analysis of daily, weekly and monthly activity reports.

• Joining regular service center staff meetings and helping to identify opportunities and develop new strategies to optimize the team's performance and the service level in general.

• Alerting the direction of Customer Care in case of problems or decrease of the service level. Recommending and implementing appropriate solutions.

• Assuring a continuous dialogue with other departments especially Contact Center and Marketing Department in order to always be kept informed of the new products and services, strategies, policies, and other information.

• Having strong knowledge of tools & equipment provided, and to ensure correct entries and transactions are executed by the CCRs.

• Ensuring proper reconciliation and reporting of daily revenue and cash management.

• Maintaining the equipment and inventory.

• Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the service center and Ooredoo products and services.

• Respecting the corporate policies and confidentiality during the daily and transnational activities.

• Reporting to the service center supervisor on daily activities and other matters.

• Performing any task (related to job/ work) assigned by the supervisor.

جميع الحقوق محفوظة لموقع جوبس.

Interested and qualified candidates can apply online through Apply Now-button below