Strategic Management for Upper level managers

الوصف الوظيفي

TERMS OF REFERENCE
External Support for Upper Level Managers of Rehabilitation Centers,
December 2016 – June 2017

CONTEXT & SCOPE

Handicap International is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside people with disabilities and other vulnerable groups, our action and testimonies are focused on responding to their essential needs, improving their living conditions and promoting respect for the dignity and their fundamental rights. HI is currently implementing projects in more than 50 countries worldwide, including the Palestinian Territories.
The Middle East 2009 – 2014 Strategic Goals was to promote sustainable change for persons with disabilities while responding to the humanitarian crises. In this respect, the MERP developed actions in 4 fields of intervention: access to social services, disability rights and multi-stakeholders policy making process, inclusive community development and humanitarian relief.
The strategy under revision for the period 2015-2019 will continue promoting access to inclusive and adapted services for Persons with Disabilities and vulnerable groups along the continuum relief-recovery-development in close coordination with representatives of duty bearers, users and service providers. This new strategic period is intended to focus upon 3 fields of action, crises and emergencies, disability prevention and inclusion.
Since 2010, HI and its partners in West Bank have focused their action on improving the quality of services for PWDs by strengthening technical capacities of the rehabilitation workers, and by ensuring improved access to assistive devices. Handicap International also worked to improve access to accessible transportation options and information about existing rehabilitation services.
The proposed action builds on the AC3 project and also includes several new components: the support to existing CBR programs in the West Bank; the focus on local multi-stakeholder collaboration bringing together local authorities, DPOs, service providers and other community
DESCRIPTION OF THE REQUIRED SERVICE

Objectives:

-to conduct a Training Needs Assessment in relation to the strategic management topic for 10 rehabilitation centers and 2 CBR programs. Participating organizations are located in Salfeet, Nablus, Ramallah, Bethany, Bethlehem, and Hebron to observe their work.
Target Participants: 24 (2 from the management level from each organization)
Expected # of Days: 3 days

-Provide Organization Management training to 12 institutional and community based rehabilitation service providers. Topics to include (1) Strategic / Programme Management; (2) Human Resource Management; (3) Organizational Development; (4) Fundraising; (5) Monitoring and Evaluation
Target Participants: 24 senior organization and clinical managers
Expected # of Days: 5 days

- Conduct coaching and support to participating organizations in Salfeet, Nablus, Ramallah, Bethany, Bethlehem, and Hebron every month for 3 months after trainings ensuring lessons learned are practiced and documented by creating plan of support and schedule of visits to each organization.;
Target: 12 organizations per 2 months
Expected # of Days: 12 x 3 months = 36 days coaching sessions to all partners
-Participate at least 2 times in the monthly technical review meetings with the participating organization technical team hosted by HI.

SERVICE DURATION AND LOCATION

-3 days Training Needs Assessment in West Bank
-5 days professional training In West Bank
-36 field visits to 12 service provider (organization) in Salfeet, Nablus, Ramallah, Bethany, Bethlehem, and Hebron (at least per organization)
-Attendance to at least 2 coordination meetings for the Users’ Centered Approach Steering Committee.

EXPECTED DELIVERABLES AND SUBMMISSION

a)Comprehensive training report submitted to

Training Needs Analysis Report     Within 7 days after signing of contract
Training Plan    Within 7 days after signing of contract
Training Materials    4 days before the first day of the training
Post Training Report    7 days after the last day of the delivery of training
b)Coaching / On the job training
Coaching plan and schedule
Coaching evaluation tools based on the outcome of the training.     7 days after the last day of the delivery of training
Monthly coaching reports    Every 1st week of the following month.

c)Final technical report

-Final report on the training and coaching process including all the materials and tools developed during the 6 months submitted within 10 days after the end of the last coaching sessions to HI for review and validation.
-Managerial staffs’ competency profile (before and after) from each organization.

Note: All reports and training materials have to be submitted in English by the contracted service providers.

REPORTING LINES

Communication and decisions between HI and the contracted services provider will be through ILD Project Manager.
Technical field visits plan is coordinated with, ILD Project Technical Officer &, ILD project manager

BUDGET

15,000 NIS includes professional fees and incidentals including transportation during the training and coaching sessions.
Note: Classroom training sessions; for hall rent, participants’ transportation, and refreshment will be covered by HI.

Applicants are requested to provide a full proposal including price quotation for the services requested fitting with the below criteria:
-All proposals including price quote shall be in English and in ILS currency.
-Price quote shall be inclusive of VAT, signed and stamped.
-Delivery timeframe & payment terms shall be clear and mentioned in the quote fitting with the start/end dates requested by Handicap International.
-The advertisement fees for this assignment shall be included in the final selected trainer’s fees.

QUALIFICATIONS OF CONSULTANT

-Service Provider is expected to be working in the field of Management and Strategic Planning.
-Knowledge and experience on social services (including but not limited to rehabilitation or health care) management/policy development.
-Knowledge and experience in organizational development and coaching.
-Experienced in training development and design.
-Good facilitation, social and communication skills, able to respect confidentiality.
-Experience in writing technical report
-Excellent English language and Arabic language skills (reading, writing and speaking).

APPLICATION PROCESS

-Narrative and Financial Proposal according to the terms of reference specifications
-Organization Profile including evidence of recent projects
-Curriculum Vitae of professionals to be involved in the service provision with character reference
-Copies of published / unpublished materials
-Copies of at least 1 report on latest consultancies done in similar project

The applicants are requested to submit the above mentioned documents in PDF format by e-mail to